After Sales- Community Operation Specialist-UK
Full-time
Tesla
About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. Location: UK Department: Customer Care – After Sales, BYD Europe Within the After Sales division, the Customer Care department focuses on initiatives and processes that strengthen customer satisfaction, service quality, and the overall brand experience. To support the growth of the European business and the increasing complexity of customer care initiatives, BYD is seeking a Community Operation Specialist based in London, UK . This role will lead and coordinate strategic projects within the Customer Care area, ensuring that initiatives aimed at improving customer experience are effectively designed, implemented, and delivered across the organization. Key Responsibilities:
- Community Growth & Engagement
- Content Planning & Management
- Campaign & Event Execution
- Data & Insights
- Bachelor’s degree or above
- 2+ years experience in community operations, social media, or content marketing
- Strong understanding of UK digital platforms and user behavior (e.g., Instagram, TikTok, Facebook)
- Excellent English communication and copywriting skills
- Strong sense of ownership and execution
- Strong understanding of the UK market, including local user behavior, culture, and digital trends
- Native-level or fluent English proficiency, with excellent copywriting and communication skills
- Competitive remuneration based on performance and experience.
- Opportunities for department and company-wide team building events.
Vacancy posted 8 days ago
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