Server

POSITION TITLE: Seasonal Server
FSLA: Non-exempt
FT or PT: Part-time position
POSITION REPORTS TO: F&B Operations Manager/Assistant Manager

POSITION PURPOSE: The Server is responsible for providing excellent food and beverage service to passengers aboard our historic trains, Lefever Hall and Specialty Events. This role includes ensuring guest satisfaction, maintaining a clean and organized dining area, and contributing to the overall ambiance and hospitality of the railroad experience.

ESSENTIAL DUTIES:
• Greet Guests boarding the train and serve as a host for the duration of the ride.
• Assist in seating Guests and checking tickets as necessary.
• Present menus to Guests and make recommendations based on guests' preferences.
• Sell beverages and snacks throughout the passenger car.
• Gather, plate, mix, and/or garnish snacks, meals and beverages to serve out to Guests.
• Serve purchased menu items to Guests promptly, accurately, and with care.
• Accept payment for items purchased, using Point of Sale and returning change as necessary.
• Sell souvenir items such as newspapers, glassware, playing cards, or similar non-food items featured aboard the train.
• Bartending on our First Class and Dining cars.
• Ensure responsible alcohol management, verifying Guests are of legal age and not visibly intoxicated.
• Learn fine dining for Elegant Express, how wine and cheese pair together, difference in beers/alcohol we sell.
• Provide resolution to any Guest complaints or concerns.
• Engage in casual conversation with Guests and give history of the railroad.
• Guarantee compliance of safe food handling and cleanliness standards, in accordance with Standard Operating Guidelines.
• Follow opening and closing procedures as established in Standard Operating Guidelines.
• Restock food, beverage, and supplies.
• Support other front-of-house Food & Beverage roles as business requires (e.g. Food Service Cashier).
• Collaborate and communicate effectively with other Team Members.
• Provide a consistent and quality product in support of a world-class experience for Guests.
• Perform other duties as required, contributing to a Team culture.

PERFORMANCE MEASUREMENTS:
• Always presents a friendly and welcoming demeanor.
• Represents the Strasburg Rail Road and Café 1832 with professionalism and kindness.
• Presents a clean and professional outward appearance in adherence with the requirements of the Employee Handbook.
• Maintains a clean, sanitary, and organized work area.
• Ensures proper food handling, storage, and applicable reporting.
• Works well with others.
• Exhibits safe practices around the train.
• Shows up to work on time and is punctual for meetings and appointments.
• Completes tasks promptly and efficiently.
• Demonstrates attentiveness to Guests.
• Maintains accuracy in Point of Sale (POS) reconciliation.
• Maintains positive attitude, even under pressure.

QUALIFICATIONS:
• Must be 18 years of age or older.
• Exemplary customer service skills.
• Strong work ethic.
• Attentiveness to detail.
• Desire to exceed Guest expectations.
• Basic knowledge of best practices in food service.
• Ability to remain calm and work well under pressure.
• Work experience as a server or wait staff member preferred.
• Working knowledge of basic Point of Sale (POS) operation and cash handling.
• ServSafe Food Handler certification preferred.
• Server/Seller RAMP certification from PLCB preferred.
• Bartending experience a plus.

WORKING CONDITIONS :
• Part-time hourly, not to exceed 29 hours a week, plus tips. Varied shifts depending on operating, event, and train schedules.
• Day, evening, holiday, and weekend hours are expected.
• Work during special events is required i.e. Christmas season, etc, which may be outside normal job responsibilities.
• Work is predominantly onboard a moving train. Walking between cars is necessary.
• Regular exposure to outdoor weather conditions.
• Required uniform, including anti-slip footwear.
• Work requires frequent walking and/or standing.
• Work requires social contact with Team Members, Guests, and/or third-party vendors.
• Occasional exposure to very hot or very cold temperatures.
• Exposure to hazardous situations and conditions that may produce cuts or minor burns.
• Frequent work in a noisy, distracting, and fast-paced environment.
• Regular work with and around alcoholic beverages or ingredients.
• Occasional need for personal protective equipment (PPE).
• Occasional exposure to hazardous situations and contaminants.
• Two-way radio communication is used between train crew members, and from the train to the Café.
• Occasional lifting of up to 50 pounds.