American Girl NYC - Personal Shopping Assistant (seasonal)

Posting Title American Girl NYC - Personal Shopping Assistant (seasonal) Requisition Number R237818 Company American Girl Retail Location New York, New York Address 75 Rockefeller Plaza Zip Code 10019 Job Category Sales Pay Range USD $19 and $19 Hourly The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience. Opportunity The American Girl New York City retail store is looking for a dynamic individual as a Personal Shopping Assistant to provide administrative support to the American Girl Personal Shoppers, as well as providing personalized service to customers. The individual we seek has high energy and a positive attitude, is highly organized with strong time-management skills, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family. What Your Impact Will Be Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions. Assist with the selling and booking of in-store special events and Bistro parties. Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready. Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed. Initiates and responds to client communications, schedules appointments, and follows up with client as needed. Utilizes Microsoft applications, including Outlook, to complete administrative duties. Keep up-to-date on product knowledge and services. Balances work tasks while supporting the Personal Shoppers individually. Follows all company standards, guidelines, policies and procedures consistently. What We're Looking For 1 to 2 years of retail sales and service experience preferred. Previous experience in office administration a bonus. Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel and Outlook). Demonstrated ability working with a broad and diverse work force and customer base, including working with children. Excellent organizational and time management skills. Strong verbal and written communication skills. Team player; flexible to meet changing business demands. Must be available to work evening, weekend, and holiday shifts. Compensation The hourly rate for this position is $18-19. *Hourly rate is based on a candidate's education, skills and experience. EEO Statement Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities. #J-18808-Ljbffr Mattel, Inc.and Subsidiaries