Community Associate, San Francisco

* Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.* Greet members and guests with a warm and welcoming demeanor.* Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio tablet.* Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.* Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.* Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.* Keep the front desk clean and organized.* Notify members of any food deliveries and couriers.* Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.* Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.* Consistently celebrate members’ successes and milestones through gifts and notes.* Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters.* Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).* Input notes into Kube or equivalent system about Members.* Identify and execute opportunities to connect members with each other.* Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.* Be active on the WeWork member network to engage members.* Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.* Ensure music levels and activations are appropriate to the daypart and occasion.* Write and send broadcasts relating to building updates.* Receive, process, sort, and organize all mail.* Locate and issue posts via the regional system to members upon request.* Keep the mailroom organized and clean.* “Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up.* Ensure courier parcels have all the correct details for scheduled pick-ups.* Investigate, escalate, and resolve 'lost' packages.* Know and explain WeWork policies and procedures around mail and mailroom.* Track, audit, and organize keys collected and distributed.* Manage keycard stock and request new inventory as needed.* Collect keys and key cards upon move-out.* Review location and how to use each piece of Emergency Equipment.* Provide support for an automated coffee machine for guests and members.* College graduate with a four-year degree preferred, but not required* 1+ years of hospitality experience* Customer service and/or sales experience a plus* Must have strong verbal and written communication skills* Outstanding interpersonal and multitasking skills* Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion* Passion for entrepreneurial communities* Passion and understanding of WeWork’s mission and values* Proficient in basic computer skills**Benefits:** Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance. #J-18808-Ljbffr WeWork