Site Lead

Job DescriptionJob DescriptionWho We AreAs the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.Why Join Us?Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.Position SummaryThe Site Lead oversees front desk operations while supporting the Site Coordinator in managing day-to-day clinic activities. This role ensures efficient, professional, and patient-focused service while providing on-site leadership and operational coverage. The Site Lead plays a key role in coordinating staff, maintaining workflow, and ensuring smooth communication between departments to support high-quality patient care.Duties and ResponsibilitiesOperational OversightSupport the Site Coordinator in ensuring smooth daily clinic operations and patient throughput.Monitor provider schedules and adjust staffing assignments based on real-time volume and needs.Address workflow bottlenecks and escalate systemic issues promptly.Lead by example by performing cross-functional tasks when needed (front desk coverage, rooming support, supply management, etc.).Front Desk LeadershipSupervise and guide front desk staff to ensure exceptional service and workflow adherence.Provide real-time coaching, mentorship, and support to staff.Oversee patient check-ins, collections, scheduling, and communication processes.Ensure accurate and timely data entry in the EHR system.Manage front desk coverage, timecards, and scheduling adjustments.Maintain supply inventory and oversee document management and scanning.Communication and CollaborationServe as the secondary point of contact for daily operational questions and workflow coordination.Facilitate communication among staff, providers, patients, and vendors.Support the Site Coordinator in staff meetings, reporting, and cross-departmental coordination. Patient and Provider SupportResolve patient concerns promptly and professionally.Ensure staff readiness for patient care and provider support.Monitor patient flow and proactively manage wait times and communication.Education, Experience, Licenses, and CertificationsHigh school diploma or GED required; Associate’s or bachelor's degree preferredMinimum 2 years of healthcare experience.Preference for candidates with 1+ years in a leadership role.Experience in orthopedic care is strongly preferred.