Service Advisor

Job Description

Job Description

Pay: $60,000.00 - $100,000.00 per year

Job description:

Tired of working retail hours? Weekends?

Do you feel stuck at your current job with no room for advancement?

Are you bored at work?

We are one of the fastest growing automotive shops in our area and we are looking for a service advisor with a positive attitude to join our team!

Pay is uncapped.

We are looking for someone energetic, friendly, sociable, loves people, someone grounded and not easily swayed in their emotions by outside factors, someone that smiles and has a great tone of voice - someone that genuinely loves helping people and loves sales.

We are very HIGH VOLUME. Must be able to multi-task well and work well under pressure - if you have automotive service experience, looking for someone that can do $500+ ARO and higher and easily handle 15 cars/day - CONTACT US if you have track record of selling $150k/month or more.

Responsibilities and Duties

We are looking for a high energy, motivated individual with a POSITIVE attitude. Someone that has professional sales training - goes above and beyond in customer service to make a sale (we are not pushy but we strongly believe that if we go above and beyond for our customers, they will take care of us).

- Greet customers, keep customers informed, show and explain needed work, sell recommended repairs

- Keep front area clean and maintained, keep professional appearance

- Keep strong communication between technician and customer

- Document all work and information regarding customer vehicle

- Work with Parts Manager and she is there to assist you in daily tasks

Qualifications and Skills

- GED required - college preferred but not required

- Must be highly skilled on the phone! We put high emphasis on incoming phone calls and getting the customer from the call into the shop

- Strong sales highly preferred but not required (we view strong salesperson as being able to relate info to customers without them feeling pressure)

- Knowledge on cars is not necessary as technician will explain all needed work

- Must be proficient with computers (everything we do is cloud based using shop management system, we also order parts online)

- Must have good hygiene and cleanliness- this is a professional front counter role and dress is business casual

Benefits

We provide 75% medical and dental

401k up to 4% match

If you love helping people and love sales - this is for you!

THIS IS A HIGHLY COMPETITIVE POSITION, PLEASE ANSWER QUESTIONS TO THE BEST OF YOUR ABILITY - answering all questions do not guarantee an interview - thank you for your time

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Shift:

• Day shift
• No nights

Work Days:

• Monday to Friday

Application Question(s):

• Are you ok with 100% commission pay? (MINIMUM expected pay is $60k/yr with very realistic $100k yr pay)
• What type of sales training have you had? Any certificates?
• What is the most amount of money (provable) you've made in one year?
• Tell me about a time you've made a difficult sale
• What is the toughest objection to overcome?
• How much service writing experience do you have and what software have you used?
• What was you ARO, close ratio and how many technicians have you written for?
• Why do you want to leave your current job?
• How do you feel about cold calls?
• Tell me about a time you had a goal and you've hit that goal
• What failures have you experienced in life?
• What is your plan for your future?

Experience:

• sales: 3 years (Required)
• Customer service: 2 years (Required)

Work Location: In person