Operations Manager

About the role

The Onsite Experience Manager is responsible for delivering exceptional workplace dining experiences across all Seattle client accounts. This role leads the host and service lead teams, maintains Sifted service standards, develops team members, and acts as a visible operational leader on site.

This position serves as the bridge between Sifted, our clients, and our eaters. The Onsite Experience and Operations Manager ensures lunch feels effortless, polished, and memorable while building strong relationships with clients and coaching teams to perform at a high level.

Success in this role is measured through client satisfaction, service quality, team engagement, retention, and execution consistency.

This position requires approximately 40 hours per week, Monday through Friday. Flexibility to accommodate early morning / early evening tasks and urgent requests needed

What you'll be doing

• Team Leadership
• • Lead, coach, and develop hosts and service leads
  • Conduct onboarding, training, and performance reviews
  • Hold regular 1:1 meetings with direct reports
  • Manage accountability, recognition, and corrective action processes
  • Create a culture of ownership, hospitality, and continuous improvement
  • Assisting in daily setup and breakdown, setting your team up for success while keeping service seamless
• Service Standards
• • Own service execution standards across all accounts
  • Conduct regular and daily onsite audits and coaching visits
  • Monitor host flow accuracy and setup standards
  • Ensure food safety and allergen handling procedures are followed
  • Lead service recovery efforts when issues arise

• Feedback & Continuous Improvement
• • Review eater and host survey feedback
  • Identify trends and opportunities for improvement
  • Collaborate with city and culinary leadership on menu and service enhancements
  • Champion the Sifted service philosophy throughout the market
• Special Events & Culture Programs
• • Lead action stations, chef events, and client activations
  • Support surprise-and-delight opportunities
  • Coordinate event execution with culinary and operations teams

Our ideal candidate

• 3+ years of hospitality, catering, restaurant, or client service leadership experience
• Experience managing and developing teams
• Strong communication and conflict resolution skills
• Comfortable working both independently and collaboratively
• Ability to lead in fast-paced environments
• Passion for hospitality, service, and workplace culture

Perks + benefits

• Compensation : starts between $75-$80k per year
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Optional 401(k) program after six months of employment
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• 100% mileage reimbursement
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Eligibility : This position must maintain ServSafe Food Manager certification

Work environment : This position is based in a commercial kitchen as well as in client offices

Physical requirements : This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time

This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We believe that the diverse backgrounds and perspectives of our employees make us better. We strongly encourage people of color, individuals with disabilities, and lesbian, gay, bisexual, transgender, queer and non-binary candidates to apply.

Employment at Sifted is considered at will, meaning that either the company or the employee may terminate this employment relationship at any time with or without cause or notice.


Offers of employment and continued employment at Sifted are contingent upon successful completion of trust + safety checks including a criminal history check, a motor vehicle record check, identity verification, food safety certification verification, and at least two reference checks.

About Sifted

Sifted was founded in 2015 by Kimberly Lexow and Jess Legge with a bold vision - to reimagine office food as an experience rooted in hospitality, sustainability, and intentionality .

What began as a modern take on workplace meals quickly evolved into a nationwide food platform that supports culture, community, and carbon-conscious choices across hundreds of companies.

We're not a caterer - we're a workplace food partner .

Our team is our secret sauce - a mix of hospitality pros, culinary experts, technologists, and innovators redefining what it means to build meaningful, stable, and opportunity-filled careers in hospitality.

At Sifted, people stay, grow, and thrive - our team members remain with us three times longer than the industry average.

We offer flexibility, generous perks, and room to grow - hiring builders, operators, creatives, and craftspeople who care about making work (and workplaces) better.

At Sifted, our team culture mirrors the experiences we design for our clients:

• Creative Freedom: Everyone contributes ideas and shapes the future of our service.
• Hospitality-Driven: No matter your role, you're in service to someone - and that matters.
• Career Growth: We invest in internal mobility, mentorship, and hands-on learning.
• People First: We support flexible work, celebrate wins, and lead with empathy.
• Real Impact: Every day, your work reduces waste, improves lives, and connects people through food.

If you're passionate about great food, great people, and great purpose - we'd love to meet you.

The pay range for this role is:

75,000 - 80,000 USD per year (Seattle Kitchen)