Account Manager - Commercial Sales

REPORTING TO

SUPERVISORY RESPONSIBILITIES

LOCATION

Charlotte, NC (Hybrid schedule with T-Th in office and M & F remote)

THE COMPANY

From humble beginnings, GALE Pacific has grown to become a global leader in technical fabrics and consumer products that protect our customers day after day, year after year. With over 600 team members across locations in Australia, New Zealand, USA, China and the UAE, our global presence allows us to continually innovate and build on a rich history dating back to 1951. Our Coolaroo® consumer products sold through major retailers globally include Shade Sails, Shade & Garden Fabrics, Outdoor Blinds and Shade Structures. GALE Pacific Commercial Fabrics include knitted, coated and advanced polymer fabrics used for agriculture, construction, mining and packaging.

OUR VALUES

Integrity We do what is right. We are honest and ethical, worthy of the trustof others. It is the price of entry to our team. Respect Respect guides the way we operate at all levels – with consumers,customers, suppliers, investors, the community, and our own team. We believe in the power of working together in a collaborative way.Every function and every role is as important as each other. People People are the heart and soul of our business. We continuallystrive to provide a safe, supportive, and engaging environment forour team to achieve their full potential. Community We are proud to be part of the communities we operate in globally.We are committed to supporting local causes and always operatingin an environmentally responsible manner at all times. Creative thinking inspires innovation in everything we do. We seekand value ideas from our team that improve our products andprovide meaningful benefits to our consumers and customers .

LEADERSHIP BEHAVIOURS

Drives for Results CommunicatesClear VisionConsistently Holds Self andOthers Accountable Owns Successesand Failures Inspires us inTough Times Exemplifies Authenticity Willing to beVulnerable . Genuinely Caresfor People on TheirTeam Words and ActionsMatch Makes EmployeesFeel Open andComfortable Has a ConsistentApproach toDecision Making Develops and Empower Others Provides Timely Openand Honest Feedback Empowers Individualsand Teams Makes Everyone FeelValued for the WorkThey do . Sets SMART StretchGoals Gives People anIndividual GrowthPlan Develops Ideaswith Input fromOthers Maintains an OpenMind and Listens Is Inclusive Drives TeamworkBetween Functions Creates a LearningEnvironment Acts with Courage Challenges theStatus Quo Makes ToughDecisions Is Not Afraid toHave DifficultConversations Actively Leads theTeam ThroughChallenges The Account Manager – Commercial is responsible for driving revenue growth, managing key accounts, and developing new business opportunities. This role serves as the primary customer contact and delivers value through strategic account management and consultative selling.

JOB RESPONSIBILITIES

General Must develop a complete and thorough understanding of the Gale Pacific Commercial Product Line. Possess the ability to work across all levels of the Gale organization to support customers and grow the business. Foster and develop strong teamwork through good working relationships across all levels and functions within the Gale Pacific organization. Add value to customers through the provision of insights and new ideas. Actively promote and position Gale Pacific as the category leader for our product lines Account Management Develop and maintain high quality relationships through direct communication with customers. Respond promptly to customer inquiries via email or phone and document through CRM. Enter and maintain all commercial account data as needed to include pricing by product and customer contact info. Handle and resolve customer complaints. Process orders and return authorizations. Process warranty claims. Gather information for quality control reporting. Check customer portals as needed to update order status, inventory levels, and process return authorizations. Lead Generation and follow up Research leads and work cross functionally within Gale to follow up and drive new sales opportunities. Identify new business opportunities and work collaboratively to capture these opportunities. Alert management to competitive and market intelligence that could assist in the development of winning business strategies. Ensure that the brand is used according to the approved brand style guide. Actively promote Gale Pacific brands at every opportunity Support annual commercial sales budgets process Work collaboratively with the accounts to develop monthly sales forecasts for review with management to include purchase trends, on hand inventory, growth trends, seasonality trends and promotional activity. Periodic review of forward stock cover and work cross functionally to ensure that IFOT targets are achieved and any out of stocks are effectively managed (and minimised)

SKILLS & EXPERIENCE

EDUCATION & QUALIFICATIONS

High school diploma or equivalent. Associate or bachelor's degree is a plus. 3+ years prior experience in Customer Service, Inside Sales, or Account Management preferred. Commercial / Industrial Fabrics or other relevant Textile Industry experience preferred.

SKILL & EXPERIENCE

3+ years prior experience in Customer Service, Inside Sales, or Account Management Experience with technical and/or textile sales applications is preferred. Competent with computer software including Microsoft Office (Word, Excel, Outlook) Experience with Microsoft Dynamics AX a plus Experience with Salesforce Service Cloud or similar CRM is a plus. Strong communication and interpersonal skills Display a high level of critical thinking and problem-solving skills along with the willingness and ability to challenge assumptions to drive change and improvement across the organization.

PERSONAL ATTRIBUTES & COMPETENCIES

Ability to comfortably interact with and engage with diverse groups of people. Excellent attention to detail Superior planning and project management skills Able to work in a team environment but at the same time be a self-starter. Resilient and able to perform under pressure. #J-18808-Ljbffr Valid8 Financial, Inc.