Administrative Assistant

Job Description

Job Description

A Carter Lumber Administrative Assistant is responsible for providing administrative support which includes entering and generating quotes/orders, confirmation calls, acknowledging orders, updating schedules, scheduling service work, maintaining online shared files, assisting sales reps/office staff and providing excellent service to customers for our Kitchen & Bath Department. This is accomplished by having constant communication with plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.

• Provide administrative support to the Kitchen & Bath department by managing order processing, coordinating vendor communications, maintaining project documentation, and ensuring timely follow-up on customer inquiries
• Excellent telephone and customer service skills
• Strong organizational and planning skills
• Ability to multi-task; strong time management skills
• Strong attention to detail
• Exceptional written and verbal communication skills
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Previous customer service experience

• Assists in creating and acknowledging orders in management system
• Ensures the paperwork process is running smoothly
• Assists customers by providing information on products, stock, and lead times
• Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of
• Performs clerical duties such as data entry, filing, copying, and faxing
• Working with builders scheduling service work
• Using builders online scheduling programs, placing online orders with vendors
• Maintaining spreadsheets and checking vendor accounts for accuracy
• Contacting vendors with pricing issues, or other discrepancies
• Creating and placing warranty orders; maintaining order files

Benefits (full-time employees)  

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment 
• Short and Long-Term Disability 
• Company-paid life insurance and AD&D 
• Optional supplemental life insurance 
• Company-match 401(k) 
• Vacation time and paid holidays 
• Vendor incentives 
• Room for growth; we promote from within! 
• Military encouraged to apply!

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