Help Desk Technician
Virtual Vocations Inc
To provide exceptional client support, the full-time Help Desk Technician will assist customers with software-related inquiries and technical issues while working remotely in a 40-hour weekly shift from 9 AM to 6 PM. Key responsibilities Provide client support and technical issue resolution via email, phone, and chat Understand clients' business and software needs to guide them effectively Proactively improve the self-support center by developing self-help materials Required qualifications 1 year of customer service experience, preferably in accounting or law Demonstrated knowledge of SQL and Access databases Proficiency in Microsoft products, including MS Word and Excel Basic computer troubleshooting knowledge Strong collaborative teamwork and people skills
Vacancy posted 3 days ago
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