IT Help Desk Technician

We are currently seeking a Technology Helpdesk Technician to join our team as a member of our growing Technology division. You're great at: Technical SupportDevelops and maintains systems for software and hardware deployment and processes for the Technology Helpdesk and IT Infrastructure teams. Responds to tier 1 or higher tickets efficiently and keeps technology helpdesk and management updated on the problem resolution. Provides support and assistance to employees. Performs the duties of a Technology Helpdesk Technician. Support over 100 enterprise and client applications. CollaborationResponsible for supporting the day-to-day fulfillment of Technology Helpdesk Technicians work orders. Work with the Technology Manager to build a cohesive and supportive work environment. Work collaboratively with other departments. What we would like to see from you: High school education or equivalent or equivalent work experience required. A+ certification or equivalent required. Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms required. Advanced knowledge of Microsoft Operating Systems required. Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint and Outlook required. Ability to use basic networking troubleshooting tools (ping, tracert, nslookup) required. Two (2) years technical support experience preferred. Familiarity with Server Administration and Networking preferred. Working knowledge of Windows Deployment Services preferred. Working knowledge of Windows Software Updater Services preferred. Working knowledge of Windows Deployment Services preferred. Working knowledge of Windows Software Updater Services preferred. Physical Demands and Work Environment On-call availability. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Occasional inspection of cables in floors and ceilings. Lifting and transporting of moderately heavy objects, such as computers and peripherals. #J-18808-Ljbffr