IT Support Specialist

Job Title: IT Support Specialist

Department: Technology

Reports To: IT Manager

Location: Tempe, AZ (On-site)

FLSA Status: Exempt

Employment Type: Full-Time

Position Summary

Branded Bills is hiring an IT Specialist to be the hands-on operator ensuring our teams have the technology and support they need every day. This role is the first point of contact for IT issues and will also assist with projects that improve our infrastructure, security, and SaaS systems. The IT Specialist will work closely with the IT Manager to keep systems secure, users productive, and operations running smoothly across headquarters, warehouse, and remote teams.

Key Responsibilities

• Helpdesk & User Support - Act as the first line of support for hardware, software, and connectivity issues. Provide timely assistance to in-office, warehouse, and remote employees.
• Device Lifecycle Management - Set up, configure, and maintain laptops, desktops, mobile devices, and printers. Manage onboarding and offboarding of users, ensuring secure access and smooth transitions.
• Application Administration - Support account provisioning, permissions, and troubleshooting across SaaS tools such as Jumpcloud, Google Workspace, Microsoft 365, NetSuite, Shopify Plus, and HubSpot.
• Security Operations - Enforce endpoint security policies, install updates and patches, and monitor device health. Assist with vulnerability scans, incident response, and security awareness efforts.
• Network & Facility Support - Provide on-site assistance for warehouse and office networking, Wi-Fi optimization, handheld scanner support, and connected devices.
• Documentation & Training - Maintain IT documentation (assets, SOPs, FAQs) and help train staff on best practices, including security awareness and tool usage.
• Project Assistance - Participate in system upgrades, rollouts, and new technology implementations under direction of the IT Manager.

Qualifications

• 2-4 years of experience in IT support, systems administration, or helpdesk roles.
• Strong troubleshooting skills across Windows, macOS, and mobile devices.
• Background with MDM (Mobile Device Management) platforms.
• Experience with supporting Cisco Meraki networking
• Familiarity with SaaS environments and identity/access management.
• Exposure to endpoint protection, patching, or other IT security practices.
• Excellent communication, problem-solving, and customer service skills.
• Certifications (CompTIA A+/Network+, Microsoft, Cisco, or similar) preferred.

Why Branded Bills?

• Work in a modern SaaS-driven IT environment with opportunities to grow your skillset.
• Contribute directly to a fast-growing headwear & apparel company's daily operations.
• Learn from and collaborate with an IT Manager shaping a new IT function.
• Gain exposure to projects involving networking, security, and SaaS administration.
• Be part of a culture where IT is valued as a driver of success.

What We Offer

• Competitive salary commensurate with experience
• Medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Voluntary life insurance
• 401(k) with tiered employer match + profit sharing
• Flex PTO
• Paid parental leave
• Employee discount on Branded Bills products

Compensation: $70,000 - $80,000 annually (exempt / salaried)

Branded Bills is an equal opportunity employer.

Must be authorized to work in the U.S.