Associate Restaurant Manager

Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets The ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands‑on operational duties and, on an ongoing basis, trains employees, responds to customer service needs and role‑models appropriate skills and behaviors in the restaurant. The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM’s that do not show progress towards an Individual Development Plan within the first year are subject to demotion or termination. Principle Accountabilities Customer Satisfaction / Product Quality Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Drives customer‑focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards. Tracks, analyzes and resolves sources of customer complaints. Ensures that food safety standards are met. Financial Develops and drives the restaurant annual operating plan. Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. Develops store CAPEX requests and serves as the principal interface with all vendors. Operations Ensures that facilities and equipment are maintained to company standards. Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards. Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. Oversees development and revision of weekly management and crew schedules. Human Resources Directs all restaurant‑level HR activity including: Personal accountability for crew hiring decisions Learning Zone planning and execution Performance management Compensation Employee relations issues up to and including termination Provides hands‑on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities. Develops and monitors staffing plans and directs crew sourcing activities. Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations. Success Measures Achievement of the restaurant annual operating plan Margin improvement over previous year sales growth Weekly/period restaurant performance in sales, labor, and COGS PRC results and DISSAT scores Learning Zone certification levels, crew turnover and staffing levels Qualifications Knowledge and Skill Requirements Delivers Excellence in Customer Service Fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard and possesses extremely high standards of product quality and speed with service. Consistently seeks to improve the customer experience and demonstrates the importance of a winning customer experience. Team Leadership Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff, remains in control in difficult situations, provides clear direction, links individual performance to restaurant goals and regularly coaches staff to drive performance against objectives. Business Savvy Identifies problems quickly, develops and implements solutions, manages restaurant flow to ensure customer satisfaction, and accurately analyzes financial data to identify trends and take appropriate action. Team Development Identifies staff development needs and action plans, ensures time is available for crew development, transfers knowledge through demonstrations, and provides ongoing coaching and feedback. Restaurant Operations Technically proficient in all aspects of food preparation, production and delivery, knowledgeable of food handling and safety procedures, basic restaurant equipment troubleshooting, and company product standards. Educational Attainment / Experience Requirements High school diploma or GED. Supervisory experience in either a food service or retail environment. Demonstrated ability to maintain financial controls and coach and train hourly employees. Proven ability to drive customer satisfaction, financial performance and employee satisfaction. Pay and Benefits Associate Restaurant Manager – Wage rate $18.00 to $22.00. PTO – 4.0 hours per pay period (13 days per year), increasing to 5.54 hours per pay period (18 days per year) after five years of continuous service. Eligible for medical, dental and health insurance. Short‑term and long‑term disability after 90 days of employment. Eligible for period bonus if store achieves desired goals. #J-18808-Ljbffr