Technical Consultant - Patient Monitoring

Responsibilities Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows Ensure reliable system performance by diagnosing and resolving system, network, and application issues Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures Collaborate with cross‑functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes Requirements 2.5+ years of professional working experience in IT services or related technical environments Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred Foundational understanding of IT systems, networking concepts, and technical troubleshooting; computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification) Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and experience; Bachelor’s degree preferred Ability to successfully perform Physical, Cognitive, and Environmental job requirements with or without accommodation for Field Service position Willingness to travel for business (approximately 75% travel required) #J-18808-Ljbffr