Clinical Solution Specialist - Patient Monitoring

The Clinical Solution Specialist - Patient Monitoring is responsible for helping healthcare organizations successfully implement and use patient monitoring solutions. This role bridges clinical practice and healthcare technology by ensuring that software aligns with clinical workflows and that healthcare professionals are trained to use it effectively.

Key Responsibilities

• Consult with hospitals and clinical teams to understand and optimize patient monitoring workflows.
• Support implementation of patient monitoring solutions in clinical settings, especially ICUs and critical care units.
• Conduct User Acceptance Testing (UAT) to validate that the solution meets clinical requirements.
• Deliver training sessions for nurses, physicians, and other healthcare staff.
• Provide go-live support during system deployment and resolve workflow-related issues.
• Demonstrate product features and capabilities to customers and stakeholders.
• Promote user adoption through ongoing education and post-implementation support.
• Work closely with technical, implementation, and customer success teams to improve solution effectiveness.

Required Skills

• Knowledge of ICU and critical care workflows.
• Experience with patient monitoring systems.
• Understanding of clinical operations and care pathways.
• Strong training, presentation, and communication skills.
• Ability to collaborate with multidisciplinary healthcare teams.

Education and Experience

• Required: Bachelor of Science in Nursing (BSN).
• Preferred: Registered Nurse (RN) license.
• Experience as an ICU nurse, critical care nurse, or clinical informatics professional is highly preferred.

Technical Focus

• 90%: Clinical workflow software, implementation, user training, and adoption.
• 10%: Patient monitoring hardware.

Work Environment

• Customer-facing role with direct interaction with clinicians.
• Requires travel to healthcare facilities for site visits and go-live support.
• Not suitable for offshore or fully remote delivery due to the need for on-site clinical engagement.

Ideal Candidate

A successful candidate is a clinically experienced nursing professional who enjoys combining healthcare expertise with technology, has strong communication and training skills, and is passionate about improving patient care through digital health solutions.