General Manager

Founded in 2018, Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include flex desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyer’s 40 years of expertise.Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.**Summary of the Position:**Tishman Speyer is looking for a Coworking General Manager to join the Studio team in Beverly Hills.Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential.As a General Manager of coworking, you’ll be responsible for managing and overseeing a Studio location including maintaining operational excellence of the space, managing the P&L, leading sales, overseeing the member experience, and managing a team.As the leader of the space, you’ll oversee all strategic and day-to-day tasks to ensure operational success and help make the members’ experience the best that it can be. You’ll lead the team to build an engaged and connected community at your location. Your focus on hospitality and events will create personal connections with your members. Your focus on sales will keep our space occupied and buzzing with an active community. And your ownership of finance and operations will ensure we maintain a space that meets our high standards of excellence.**Your key responsibilities:****Team Management*** Manage a Studio Ambassador at your location* Oversee performance management and help your team member grow and develop* Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)**Sales & Business Development*** Own full sales cycle of your location in partnership with Studio Sales and Tishman Speyer leasing teams in order to meet and maintain buildings target occupancy* Includes touring, pitching, negotiating, and contract execution* Generate new sales pipeline and own current member retention* Exceed outbound directives in collaboration with Studio Sales team* Create campaigns to lease-up space as needed* Achieve high member retention rates including setting renewal meetings and negotiating renewal terms* Coach and mentor direct reports including training, development, and ongoing support**Operations*** Manage day-to-day community operations to exceed member expectations and uphold high quality and standards of our Studio space* Supervise move-ins and move-outs for quality experience* Ensure education and enforcement of Studio’s policies and procedures for all members* Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality* Solve member-related issues and conduct feedback analyses to address opportunity areas* Oversee space operations including daily walkthroughs and inventory management**Hospitality & Events*** Provide proactive, warm service that goes above and beyond to keep members happy* Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)* Develop innovative ways to surprise and delight members to create a unique experience* Meet regularly with senior member stakeholders to discuss objectives and gather feedback* Oversee event budget to ensure it is maximized by increasing partnerships to decrease spend**Finance*** Own the monthly profit and loss statement. Oversee all budget lines to ensure the business is operating as projected, track all expenses, and discuss monthly P&L with business leaders* Review accounts payable invoices and identify trends and ways to reduce costs* Consistently analyze spend to determine ways to cut costs while still maintaining standards* Conduct monthly bill run, ensuring accurate invoices produced and distributed on time* Oversee all accounts receivable and ensure member invoices are paid each month**About you:****Qualifications:*** College graduate with four-year degree* 3-6 years of experience in coworking, hospitality, sales, or operations* Sales and business operations experience required* Financial literacy and experience managing a team preferred* Due to the nature of the role this position requires onsite presence**Critical Competencies for Success:*** Excellent interpersonal, verbal, and written communication skills* Strong organizational skills; Excited to wear many hats and handle several projects at once* Passion for working with people, creating amazing experiences, and leading with hospitality* Takes initiative and is a proactive contributor always focused on continuous improvement* Attention to the small details, ensuring quality and standards are never compromised* Eager to be a part of a fast-paced and dynamic work environment**Community-Focused Requirements:*** You aim to surpass expectations, not just get the job done but go above and beyond* You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks* You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community* You will roll up your sleeves because no task is too big or too small – you are team player and willing to help with any task* You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty* You find a way to make the member happy in each interaction so they walk away with a smile* You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building managementThe base compensation range for this role is $85,000 to $100,000 This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), #J-18808-Ljbffr