Field Service Tech III (Classified)

Classified Field Service Technician

BAE Systems Space and Mission Systems (SMS) is looking for a classified Field Service Technician to provide on-site Information Technology support primarily at the Broomfield and Boulder, Colorado locations. As a solutions desk/deskside technician, you will be the primary point of contact for customers seeking technical support for computer software, hardware, and network-related issues. Your responsibilities will include troubleshooting and resolving technical issues, relocating user equipment, and providing support for desk phones. You will work closely with customers to understand their technical needs and provide solutions in a fast-paced and dynamic environment. This role requires excellent communication and customer service skills, as well as advanced technical knowledge of PC software, networking, and hardware.

What You'll Do:

• Provide technical support to end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs, documented and tracked via an online ticketing system.
• Respond to and resolve technical support phone calls in a timely and professional manner.
• Perform root-cause analysis to diagnose, troubleshoot, and resolve issues, and/or route through proper escalation channels as needed, in a timely manner according to established SLAs.
• Troubleshoot and resolve account-related issues, such as password resets and access problems while providing high-level support to members at every level of the organization.
• Manage and facilitate moves, adds, and changes associated with end-user hardware, as well as perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
• Provide support of VoIP phones and Cisco Call Manager configuration, resolve printer issues.
• Engage in occasional after-hours or surge support as required, and during scheduled on-call rotation.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• Perform other duties as necessary.

On-Site Work Environment: This position requires regular in-person engagement by working on-site five days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required. Working Conditions:

• Work is performed in an office environment, laboratory, cleanroom, or production floor.

Required Education, Experience, & Skills:

• High School diploma and 2 or more years of related experience.
• Each higher-level degree, i.e., Associate's, Bachelor's Degree, Master's Degree or Ph.D., may substitute for additional years of experience.
• Related certifications may count towards years of related experience.
• Related technical experience may be considered in lieu of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
• A current, active TS/SCI security clearance is required with the ability to obtain and maintain a TS/SCI Polygraph.
• Basic networking troubleshooting skills.
• Working knowledge and experience using Windows 11, MS Office products, SCCM/MDT, Active Directory.
• Experience using online ticketing systems.
• Experience utilizing remote application software to provide service to users.
• Experience imaging computers and adding computers to a domain.
• Ability to work well with others and in a collaborative team environment.
• Quality customer service and a proactive approach to problem resolution.
• Excellent communication skills.
• Ability to drive between multiple local area sites in Broomfield and Boulder, Colorado.
• Ability to occasionally travel out of state on special assignments.

Preferred Education, Experience, & Skills:

• Current CI Poly.
• Current Sec+ (or similar industry certification).
• Current 8570 DoW certification.

Pay Information Full-Time Salary Range: $57319 - $91710 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.