Customer Service Representative - Walnut Creek

Customer Service Representative - 30 HoursRetail BankEmployment Status: Hourly, Non-ExemptSupervises Others: NoSalary: $22.00 - $25.30 (commensurate with experience & qualifications)F & M Bank's Tellers/Customer Service Representatives ("CSR") are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.Tellers/Customer Service Representatives are the "face" of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectivelyCSR's proactively identify a customer's financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staffCSR's take care to ensure the safety and soundness of our customer's funds and financial information by following security and internal controls requirements in their job duties at all timesCSR's efficiently and accurately process customer transactionsWho are we looking for?A service "champion" who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needsSelf-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficientlyA top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesseAn individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch's promotional campaign goalsA team-player who shares ideas and information to streamline operationsAlso required:Successful completion of a credit history check is a condition of employmentMinimum of a high school diploma or equivalentSpanish Speaking preferred but nor requiredMinimum of 1 year of recent cash handling experienceSatisfactory completion of the Teller TestF&M Bank 121 West Pine Street, Lodi CA 95240We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify