Renewals Manager

The application window is expected to close on: 09/20/2026 Meet the Team This role resides in the Customer Experience organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions. If you are looking for direct involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you. Your Impact Accountable for owning, implementing, and growing a portfolio of renewal contracts of Cisco products, software and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You'll build an understanding of Customer and Partners procurement processes Gain knowledge of Cisco's technology and what differentiates our products from competitors. Supervise quote creation progress to mitigate contract closure risks Conduct process management and financial assessments to support renewals process You love implementing win-back strategies for inactive customers You are a team player Minimum Qualification BA/BS (or equivalent) and 5 + years of proven experience in Implementing renewal contracts for software and services Previous sales experience Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing. You have expanded knowledge of the customer environment, industry, market impact and Cisco footprint. You can implement policies for forecasting, data quality and accuracy Experience with CRM tools i.e. SFDC Preferred Qualifications Strong negotiation and interpersonal skills Experience with Federal Government Active US government security clearance preferred; ability to obtain and maintain a clearance is required. Live in the DC/Metro Region Consistent track record of meeting or exceeding sales targets and quotas Ability to analyze data and financial reports to propose, identify and upsell renewals Familiarity with recurring revenue renewal cycles Strong analytical skills to assess customer needs and propose effective solutions Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines Diligent with strong follow-up practices Ability to work in a fast paced, dynamic environment Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: Salary & Benefits The starting salary range posted for this position is $152,300.00 to $206,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. Benefits Medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. Paid Time Off U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, p #J-18808-Ljbffr Cisco