Timeshare Exit Advocate & Account Resolution Specialist

Customer Service | Customer Account Resolution Specialist Full Time Clerical, Franklin, Franklin, TN, US Salary: $50,000.00 Annually Important: This is an in-office position at our Franklin, TN headquarters. Candidates must live within 60 miles of Franklin, TN. What You'll Do Be your client's advocate — Actively guide clients through the timeshare termination process, keeping communication clear and expectations realistic at every stage Make the complex feel simple — Ensure clients fully understand each step and action being taken on their behalf throughout the dispute Build tailored strategies — Draft client-specific action plans designed to move each case toward successful timeshare ownership termination Keep response times tight — Reply to all client communication within department standards, and address every piece of client feedback within 24 hours with updates posted through chatter threads Maintain pristine records — Keep all client files in Salesforce accurate, current, and thoroughly documented Communicate with consistency and professionalism — Whether it's email, phone, or mail, every touchpoint should reflect the same polished, caring standard Elevate the team around you — Help foster a culture of accountability, efficiency, idea sharing, and a "we can always be better" mindset Stay ahead of the industry — Be a go-to resource for timeshare industry updates, trends, and general knowledge Jump in wherever you're needed — No task is beneath you; if something needs doing, you're ready to help What You Bring 2+ years of standout customer service and account management experience — this is a must Exceptional organizational skills — You keep everything in order without being reminded Sharp problem-solving instincts — When a challenge shows up, you don't freeze; you figure it out A results-driven approach — You measure success by outcomes and hold yourself to a high bar Attention to detail that doesn't quit — Accuracy matters to you, every single time Flexibility and adaptability — You're energized by change, not threatened by it Integrity that stands on its own — You do the right thing even when nobody's watching A collaborative, team-first mindset — You make the people around you better Strong work ethic and efficiency — You know how to work hard and work smart Preferred Experience Salesforce — Familiarity with managing client records and workflows Customer Service — A background in client-facing roles where experience mattered Google Workspace / Microsoft Office — Comfortable working across everyday business tools Benefits A MacBook for your work tasks A weekly pay schedule A 401k program that includes a company match An employer-funded Health Savings Account (HSA) and comprehensive Medical, Dental, and Vision Insurance 9 paid holidays Access to office health and wellness facilities such as a fitness center and natural courtyard Food trucks, lounge areas, and occasional foosball tournaments Continuous coaching from industry professionals Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. #J-18808-Ljbffr Wesley Group