CSR 2 Non Exempt

Job Description

Job Description

Description:

CUSTOMER SERVICE SPECIALIST (All Levels)

We're looking for a motivated, professional individual who enjoys learning, solving problems, and helping customers in a fast-paced, technical environment. The ideal candidate has strong computer skills, excellent written and verbal communication, a proven track record of reliability, and a stable work history that reflects commitment and growth. This role is not a role learned in a week.

Success in this role requires attention to detail, critical thinking, professionalism, and the ability to absorb and apply a large amount of information. Mechanical aptitude and experience with technical or industrial products are a plus. If you're looking for a challenging opportunity where you can build expertise, make an impact, and grow your career, we'd love to hear from you.

POSITION SUMMARY

The Customer Service Specialist will collaborate directly with our customers and assist them with their needs. This position falls under the Sales & Customer facing departments and reports to the Sales Support Manager. 

RESPONSIBILITIES:

The following list details the principal duties and responsibilities for the Customer Service Specialist position:

• Provide timely and helpful responses to all electronic or in-person inquiries, quote requests, order confirmations, and answer customer questions about products, prices, and availability in accordance with agreed upon SLA’s.
• Utilize business system to process quotes, orders, factory orders, cancellations, provide tracking requests, shipment method changes, and other transactional changes. 
• Project a helpful and confident attitude when working with internal and external customers.
• Report customer complaints, non-conformances, and errors in compliance with Quality System
• Ongoing training on business systems, product information, personal, and professional growth
• Monitor system widgets daily and ensure accurate order entry and processing.
• Assist with walk-in customers.
• Manage transactions in customer portals.
• Provide potential alternative solutions to customer needs.
• Maintain functional knowledge of catalog part numbers.
• Provide visual part number identification for catalog items.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

TRAVEL

Limited travel is expected between offices. There will be occasional travel to meetings and training. 

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• High School degree or GED required.
• Customer service experience in instrumentation or process related industry preferred
• Experience with SAP preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong Communications skills: Listening, writing and phone skills.
• Strong Organizational Skills
• Detail – Oriented
• Initiative and willingness to learn new skills.
• Self-motivated, results oriented, customer focused and a team player.

CULTURE:

Alignment of company cultural fit based on values, beliefs, and behaviors identified as:   

• Quality First
• Accountable
• Continuous Improvement 
• Growth Mindset 

PHYSICAL DEMANDS AND ABILITIES

• All Associates are expected to maintain a neat and orderly workspace while working together to keep common areas clean. 
• Frequently engages in activities that require the use of hands for typing, handling or feeling objects, reaching with hands and arms.
• Occasionally lift and/or move objects up to 50lbs. 
• Engage in effective verbal communication and active listening.
• Frequently required to sit for extended periods of time. 
• Occasionally required to stand, walk, and occasionally kneel, crouch or crawl.
• Specific vision abilities required for this job include close vision, distance vision; peripheral vision, depth perception and ability to adjust and focus.

ACOS Enterprises dba Swagelok Georgia | Jacksonville | South Carolina is a drug-free employer and Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.