Service Operations Coordinator

Service Operations Coordinator

Looking to grow your career in a fast-paced operations role? Bruni & Campisi has an exciting opportunity for a Service Operations Coordinator! We're seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication, coordination, and problem-solving are key. In this role, you'll play a vital part in keeping our daily service operations running smoothly by scheduling and dispatching technicians, managing and adjusting daily schedules, optimizing routes, and coordinating communication between customers and our field service team. You'll help ensure technicians are positioned for success while providing customers with a seamless and positive service experience. Bruni & Campisi is known for innovation, excellence, and a strong commitment to both employees and customers. If you're ready to take ownership of a fast-moving schedule, support a high-performing service team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you!

Responsibilities:

• Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules: Monitor technicians' start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload: Plan and forecast service demand 23 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications:

• Relevant Experience: Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong Organizational Skills: Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
• Effective Communication: Strong verbal and written communication skills to interact with technicians, customers, and leadership.
• Problem-Solving Skills: Ability to think critically, anticipate challenges, and make sound decisions under pressure.
• Technical Proficiency: Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
• Team-Oriented Mindset: Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

What We Offer:

• Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage
• 401(K) with Company Match: Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs
• Paid Time Off: Vacation, holidays, and sick time to support work-life balance

Join our team at Bruni & Campisi and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Bruni & Campisi may conduct a preemployment background check and drug test, subject to applicable law.

Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.