Help Desk Technician Level 1 (MSP)

Level 1 Help Desk Technician With Msp Experience Looking to grow your IT career in a place that actually invests in you? We're hiring a Level 1 Help Desk Technician with MSP experience to join a collaborative, fast-paced team supporting both private and government clients. You'll get hands-on experience with Microsoft 365, cloud infrastructure, cybersecurity tools, and real project work—not just ticket triage. Whether it's onboarding users, supporting rollouts, or learning how to troubleshoot environments end-to-end, you'll be building the skills and confidence to level up fast. At our MSP, your growth is the priority. You'll work alongside seasoned engineers who actively mentor and share knowledge, and we'll support your certification goals with reimbursement and paid training. We offer competitive benefits including health coverage, PTO, paid holidays, mileage reimbursement, and an annual bonus. Plus, you'll be part of a supportive culture that values curiosity, communication, and delivering excellent service without burnout. Responsibilities: Serve as the first line of support for desktop, software, and connectivity issues Provide helpdesk support for Windows 10/11, Microsoft 365, and basic networking Handle user onboarding and offboarding (accounts, permissions, password resets) Support Microsoft 365 platforms: Exchange Online, SharePoint, OneDrive, Teams Use ticketing and RMM tools to resolve issues and track progress Escalate complex issues to senior engineers with clear notes and documentation Assist with internal IT projects like deployments, upgrades, and cloud migrations Contribute to documentation and internal knowledge base Required Experience: Prior experience supporting users in a Managed Services Provider (MSP) environment Familiarity with Microsoft 365 Admin Center, Windows OS, and networking basics Understanding of Entra ID (Azure AD) and modern Microsoft environments Strong troubleshooting and communication skills A desire to learn, grow, and work collaboratively Attention to detail and a process-driven mindset Benefits: Health, dental, and vision insurance 401(k) with company match PTO, paid holidays, and sick days Certification reimbursement Mileage reimbursement Bowman Williams