System Administrator Tier II (MSP)

System Administrator Tier II (MSP)We are a Managed and Cloud Services Provider that empowers businesses with cutting-edge IT solutions, exceptional customer service, and innovative approaches to enhance the productivity and efficiency for customers in the medical industry. At our company, we strive to create a work culture that is inclusive, collaborative and supportive. We believe in investing in our employees' professional development and providing them with diverse opportunities to grow their skills and careers.Due to continued growth, we are seeking a System Administrator Tier II (MSP). The System Administrator Tier II (MSP) will support Windows Server, VMware, Hyper-V, Networking (Fortinet, Cisco, SonicWall, Ubiquiti, Juniper), Microsoft, VOIP, and Azure.System Administrator Tier II (MSP) Responsibilities:Delivering top-notch customer service while resolving technical issues promptly and professionally.Conducting desktop support activities, troubleshooting hardware and software problems, and assisting end-users with technical inquiries.Managing systems and servers, ensuring their stability, security, and optimal performance.Configuring and maintaining networking equipment, including routers, switches, and firewalls.Assisting in the deployment and support of security appliances to ensure the integrity of our clients' data and networks.Collaborating with the Level 1 IT support team to escalate and resolve complex technical issues.Documenting all support activities, solutions, and knowledge base articles for future reference.When not visiting clients, work from the office providing support services through remote tools.System Administrator Tier II (MSP) Requirements:Previous experience working in the MSP industryStrong knowledge of desktop and application support experience with the ability to work on your own and provide direct support for desktop/laptop PCs at a high level.Strong foundations for troubleshooting servers at a basic level.Familiarity with networking devices and the ability to interact and do minor configuration changes.Experience with security appliances, firewalls, and anti-virus solutions.Excellent problem-solving skills and the ability to handle technical challenges efficiently.Outstanding customer service and communication skills, both verbal and written.System Administrator Tier II (MSP) Benefits:Health, Dental, and Vision InsuranceFlexible Spending Account401(k) with 4% matchShort and Long-Term DisabilityGroup Life InsuranceCertification Reimbursement Bowman Williams