IT System Administrator - MSP

IT System AdministratorA well-established, growing IT services provider is seeking a skilled IT System Administrator to join their technical operations team. This is a client-facing role where you'll work across a variety of industries and environments, providing both reactive and proactive support to small and mid-sized businesses. If you thrive in fast-paced environments where your work has a direct impact, this is the opportunity for you.What You'll DoMonitor and respond to service requests quickly and professionallyProvide both hardware and business application support (Microsoft 365, Office, Outlook, etc.)Troubleshoot issues related to LAN/WAN connectivity, Microsoft 365, Active Directory, and Exchange OnlineSupport and administer mobile devices via Intune (iOS, Android, Microsoft)Manage hardware configurations, including new computer setups, thin clients, and mobile devicesPerform root cause analysis for recurring technical issuesMaintain accurate technical documentation, knowledgebase articles, and support ticketsEscalate technical support issues as needed, working directly with vendors (Microsoft, Dell, etc.)Analyze service trends to identify preventative solutions and emerging patternsProvide consistent, professional, and courteous client serviceParticipate in ongoing professional development and certification programsQualifications2+ years of IT support or system administration experience (MSP or SMB support strongly preferred)Proficient with Microsoft 365, Outlook, Active Directory, Exchange Online, and network troubleshootingExperience configuring and supporting Windows devices, mobile platforms, and common business applicationsExperience working with PSA/RMM systems for service desk and ticket managementExcellent problem-solving, organizational, and documentation skillsStrong written and verbal communication; client-facing professionalism is a mustIndustry certifications are a plus (CompTIA, Microsoft, etc.)Compensation & BenefitsSalary: $60,000 – $80,000, based on experience100% company-paid health, dental, and vision insurance401(k) with company matchGenerous PTOBi-annual performance-based bonusesCertification reimbursement and paid certification programsOngoing professional development and career growthThis is an excellent opportunity for a system administrator who enjoys working directly with clients, solving problems at the root, and continuing to grow technical expertise across multiple platforms and technologies.Apply today to take your IT career to the next level. Bowman Williams