IT System Administrator Level 2 (MSP)
$80k - $90kBowman Williams
IT System Administrator Level 2 (MSP) We are a full service Managed and Cloud Services Provider focused on providing comprehensive analytical data and IT services to ensure small and medium-sized businesses are modernized. We offer cyber and network security, IT consultation, cloud computing, server/network support, and hardware support. We are currently seeking an IT System Administrator Level 2 (MSP) who will respond to technical queries and issues, provide onsite (white-glove) support, resolve IT infrastructure issues promptly, and provide technical recommendations to staff/clients. This is a full-time (W2) position paying $80K – $90K depending on your experience. We are only accepting IT System Administrator Level 2 (MSP) applicants with previous MSP experience. IT System Administrator Level 2 (MSP) Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes Troubleshooting and resolving technical issues promptly Prioritizing your workload to ensure the most critical issues are resolved first. Document standard support procedures that coworkers can follow (via Kaseya VSA and Autotask). Participate in ongoing training and stay updated with new products and services. IT System Administrator Level 2 (MSP) Requirements: Previous Managed Services Provider experience required 3+ years of experience in IT troubleshooting and supporting computer, networking, or server infrastructure. Experience in ISP Installation, WLAN, Antivirus, Mobile Devices, Email, basic networking, and server support. MDM Experience (JAMF, Intune) Excellent verbal and written communication, listening, and interpersonal skills. A strong phone presence with a knack for building rapport quickly and establishing trust. Strong desire to grow your career within an agile and hungry environment. IT System Administrator Level 2 (MSP) Benefits: Health, Dental, Vision, and Life Insurance Short Term and Long Term Disability 401(k) with 4% match PTO + Sick Days + 11 Paid Holidays Ongoing Paid Training Certification Reimbursement Mileage Reimbursement Annual Reviews Annual Profit Sharing Bonus Performance Based Bonuses Bowman Williams
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IT System Administrator "Jack of all Trades" - MSPWe are a premier MSP specializing in local support to SMB clients in the New York area for the last 30 years. Our goal... ...Windows and MAC OSX supportExperience taking Tier 2 escalated support ticketsOffice 365 administration...Local area- IT System Administrator Tier II - Remote & Onsite Support (MSP) We are currently seeking a IT System Administrator Tier II - Remote & Onsite Support (MSP). To be considered, you'll need 2+ years working at a Managed Service Provider and advanced knowledge of Microsoft...Remote jobWork at office
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