Customer Service Representative

Job Description

Job Description

Customer Service Representative - Financial Services

Location: Shoreview, MN

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Work Arrangement: Hybrid after training period

Pay: $19.21-$20.00/hour

Contract Length: 12+ Months with potential for extension and long-term opportunities

We are seeking Customer Service Representatives to support a large financial services organization. In this role, you will work directly with customers to resolve account-related concerns, provide updates, gather information, and ensure a positive customer experience. This position is ideal for candidates who enjoy helping others, have strong communication skills, and are comfortable handling high-volume phone interactions in a professional environment.

• Make outbound calls to customers regarding account-related matters
• Research and resolve customer inquiries and escalated concerns
• Update account information and document customer interactions accurately
• Gather necessary information to support case resolution
• Review customer situations and determine appropriate next steps
• Process corrective account actions when necessary
• Collaborate with internal teams to ensure timely resolution of customer issues
• Maintain detailed records and ensure compliance with company policies and procedures
• Manage multiple cases while meeting quality and productivity expectations

Required:

• High School Diploma or GED
• 3+ years of customer-facing experience
• Experience working within financial services, banking, lending, insurance, or a related industry
• Strong verbal and written communication skills
• Ability to navigate multiple systems while speaking with customers
• Reliable attendance and strong accountability

Preferred:

• Call center or contact center experience
• Banking, mortgage, lending, or financial operations experience
• Experience handling escalated customer concerns
• Experience de-escalating challenging customer situations
• Background in underwriting, quality assurance, compliance, or financial operations

• Customer-focused and solution-oriented
• Strong problem-solving abilities
• Comfortable overcoming objections and difficult conversations
• Effective at multitasking in a fast-paced environment
• Collaborative team player who communicates well with colleagues
• Organized and detail-oriented

• Long-term contract opportunity with potential for extension
• Hybrid work schedule after training
• Consistent weekday hours
• Professional business environment
• Opportunity to gain valuable experience within a leading financial services organization
• Career growth potential for strong performers

If you have a Background in customer service and financial services and are looking for a stable opportunity with long-term potential, we encourage you to apply.

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This is a Contract position based out of St Paul, MN.

The pay range for this position is $19.21 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in St Paul,MN.

This position is anticipated to close on Oct 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.