Legal Receptionist / Intake Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Plaintiff's personal injury litigation firm is seeking a Legal Receptionist / Intake Specialist to become a part of our growing team.  Fluent in both English and Spanish is required.  Experience in a law office setting is preferred, but not required.

Responsibilities / Duties:

• Meet, greet, and screen new potential clients over the phone or in person
• Answer and route incoming calls on a multi-line telephone system and take detailed messages as needed.
• Perform clerical duties such as filing, copying, faxing, emailing, etc.
• Ensure neatness of lobby and conference room areas.
• Monitor reception area so that non-employees are not permitted into the office without being identified. 
• Provide interpreting and translating services (both verbal conversation and reading and translating written documents) for Spanish-speaking clients.
• Onboard new clients by gathering, processing, and managing information through the firm’s system
• Enter and set up new client information into the firm’s database
• Make follow up calls to potential new clients and gather missing documents
• Regularly email management with new intakes for case assignment
• Assist in updating the firm’s spreadsheets as cases are signed up
• Draft and send out drop notices, letters of protection, and letters of representation
• Gather incident reports and police reports for case evaluation
• Perform other duties as assigned

Requirements

• Fluent in Spanish and English
• Strong written, proofing, and verbal communication skills required
• Excellent customer service skills
• Compassionate and able to handle sensitive and confidential information
• Ability to prioritize tasks, manage time properly, and work independently
• High attention to detail and organizational skills
• Due to constant client contact, must be customer-service oriented and present a professional image
• Ability to thrive in a fast-paced, dynamic environment
• Must be on time to work, dependable and reliable

Preferred Skills

• High school diploma or equivalent, Bachelor’s degree preferred
• Familiarity with Google Workspace tools such as Google Docs and Google Sheets
• Proficient in data entry