Estate Wine Guide (Part-Time)

Compensation: USD 16.9 - USD 17.5 - hourly Job Description Create and execute engaging, educational, and memorable guest experiences Support all daily activities related to Tasting Room operations, including general stocking and cleaning, tours, weekend lounge execution, outreach, and cooperation with all departments Assist in achieving financial goals, including: Tasting Room and Wine Society Lounge wine sales Tasting Room merchandise and food sales Tour program signups Wine Society signup goals Give tours as needed Perform monitoring and stocking duties as assigned Be timely and punctual with regard to scheduling requirements and be prepared to assist other departments as needed Ensure the tasting room is tidy at all times (e.g., refolding t-shirts as necessary) Assist in developing a list of 50,000 non–Wine Society members for marketing by contributing innovative ideas to gather email addresses Maintain clean and tidy work areas, including: Tasting Room: All bar areas must be clear of unnecessary POS materials, flyers, etc. Tasting Room Office: The shared desk area must be clear and available for employees to use as needed Garage: Keep clean and free of unnecessary items; ensure all back stock of shopping bags, merchandise, POS materials, etc. is organized and easy for staff to find Warehouse: Organize wine pallets regularly. Coordinate with a forklift-certified employee and the inventory controller to ensure inventory is accessible, neat, and orderly Resolve guest concerns and complaints using good judgment and tact; elevate issues to management when necessary Stay informed on all new JUSTIN releases, including library wines, viticulture, and winemaking techniques Attend all Tasting Room Manager (TRM) weekly and monthly meetings Qualifications Minimum 2 years of experience in a restaurant, tasting room, or wine service environment required Strong preference for candidates with serving, waitstaff, table management, or wine guide experience Must possess a passion for the wine industry Proven ability to work successfully in a team-oriented environment Professional appearance and demeanor Ability to work quickly in a high-paced, physically and mentally demanding environment Excellent communication skills with the ability to interact professionally with guests and team members at all levels Strong work ethic, willingness to learn, and attention to detail are essential Must be able to communicate verbally and in writing in English Must be able to perform basic calculations such as adding, subtracting, and dividing Ability to carry out detailed written or oral instructions Ability to identify and resolve problems in a timely manner Must complete the JUSTIN Vineyards & Winery education program upon hire High School Diploma or GED required Pay Range: $16.90 - $17.50 plus tips. Final compensation is dependent upon skills and experience. Additional Information Vacation & Sick Accruals 401K with company matching Wine and Merchandise Discounts All the FIJI water you can drink at work Wine Education Program The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr