Clinic/Practice Assistant, OB/GYN & Infertility

Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Wentworth Health Partners, an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, offers comprehensive, personalized care for all stages of a woman’s life in an atmosphere of privacy and trust in our Dover and Portsmouth locations. Our team of expert providers and specialists at OB/GYN and Infertility in Dover take a thoughtful approach to provide high-quality compassionate care in the areas of Obstetrics, Gynecology, Urogynecology, Infertility and LGBTQ+ care. In the Center for Women’s Health and Wellness located in the state-of-the-art building on the Pease campus in Portsmouth, this dynamic team brings together expert OB/GYN physicians and midwives, along with nurse navigators to help women manage all aspects of their care. We are seeking a full-time (40 hours per week) Clinic/Practice Assistant to join our team at our Dover, NH location, 15 Old Rollinsford Road, Suite 102. This position is scheduled Monday through Friday from 8:30am to 5:00pm. Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, we serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients’ expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting. Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close general supervision. Performs basic clerical work and repetitive routine tasks. Administrative duties related to patient visits including scheduling, check-in, and check-out. Actual job duties may vary by Department. Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders, and print appointment schedules. Process patient billing forms and scan documents into patient medical record/LMR. Call for patient medical records and laboratory test results. Open and distribute mail or faxes. Type forms, records, schedules, memos, etc., as directed. May be required to accept co-payments. Handle, screen, and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy. May monitor patients in waiting room and respond to any needs for information. Assist in patient flow processes. Qualifications Education: High School Diploma or Equivalent required. Experience: Healthcare office experience 0‑1 year required. Licenses and credentials: Not applicable. Knowledge, Skills & Abilities: Basic proficiency with all Office Suite. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate. Communicating effectively in writing and verbally to convey information to a range of audiences. Understanding written sentences and paragraphs in work‑related documents, to correspond and communicate with others clearly. Managing one’s own time and the time of others. Well organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details Remote Type: Onsite Work Location: 15 Old Rollinsford Road, Dover, NH Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Grade: 2 EEO Statement 1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. All individuals with a disability will be provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Individuals requiring accommodation may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework Our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and is used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr Dormont Manufacturing Co