Computer Support Technician I

Job Posting TitleComputer Support Technician IAgency090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory OrganizationIS-CSJob Posting End DateRefer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End Date (Continuous if Blank)September 28, 2026Full/Part-TimeFull timeJob TypeRegularCompensationJob DescriptionAs an Computer Support Technician with OMES you will enjoy:Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.Job DetailsFull-time 40-hour work weeks in office.Supports the Information Services Division.Salary is up to: $57,000Location: Mangum, OklahomaPosition SummaryThe Enterprise Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services – Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms.This position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The Enterprise Support Technician I works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments.Position ResponsibilitiesEnd User Support & Endpoint OperationsConfigure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.Support iOS and Android mobile devices in enterprise environments.Perform workstation imaging, provisioning, software installation, and hardware replacement activities.Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.Utilize remote support tools to assist users across multiple statewide locations.Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.Incident & Service ManagementUtilize ServiceNow for incident management, service requests, asset tracking, and documentation.Adhere to established service level agreements (SLAs) and customer service expectations.Maintain accurate ticket documentation and resolution details.Escalate advanced technical issues to higher support tiers when appropriate.Collaboration & SupportProvide onsite and remote support for geographically distributed users and agency locations.Collaborate with infrastructure and support teams to resolve escalated technical issues.Contribute to documentation, operational standards, and continuous improvement efforts.Participate in on-call support rotations and after-hours support activities as required.Education and ExperienceRequirements include:Bachelor’s degree and 1+ years of relevant experience, ORAssociate’s degree and 3+ years of relevant experience, ORHigh School Diploma or GED and 5+ years of relevant experience, OREquivalent experience (one year of relevant experience for each year of required education).Knowledge/Skills/AbilitiesRequired Skills and ExperienceExperience supporting Windows and macOS operating systems in enterprise environments.Experience with ServiceNow or similar enterprise ticketing systems.Experience troubleshooting hardware, software, and peripheral device issues.Experience supporting iOS and Android mobile devices.Strong customer service and communication skills.Experience working in multi-location enterprise support environments.Strong troubleshooting and problem-solving skills.Preferred Skills and ExperienceExperience with Active Directory and Microsoft 365 administration.Experience with workstation imaging and deployment technologies.Familiarity with remote support and endpoint management tools.Experience supporting enterprise VPN and network connectivity issues.Experience in large-scale or government IT environments.Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).Physical Demands and Work EnvironmentWork is usually preformed in office environment with moderate noise levels.Requires extended periods of sitting, computer use, and phone communication.Occasional standing, walking, lifting, and reaching may be required.Requires travel between statewide agency locations based on operational needs.May be required to lift and transport IT equipment weighing up to 30 pounds.ScheduleThis is a full-time, 40 hour per week position in office.Other DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Opportunity EmploymentThe State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:Agency Contact #J-18808-Ljbffr State-of-Oklahoma