Mail and Office Services Specialist

Legal Senior Onsite Service Specialist Responsibilities Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours. Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments). Uphold high standards of professionalism and office etiquette. Assist with scheduling required equipment, labor, and supplies for off‑site trials. General Responsibilities Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. Provide essential equipment troubleshooting and promptly escalates technical issues. Collaborate with team members for smooth delivery of completed jobs and support various building functions. Assist with meeting room setups, light maintenance, and reception duties as needed. Uphold safety standards and adhere to protocols while handling equipment and materials. Handle confidential time‑sensitive documents. Maintain logs for billing and reporting. Distribute incoming mail, packages, office supplies, and fax transmissions. Deliver completed reproduction work to designated delivery areas. Perform scanning, file conversion, naming, and encryption tasks. Perform batch printing using Adobe Acrobat Pro. Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines. Maintain service logs, organize copier areas, manage conference, meeting and visitor offices. Assist facilities with moves and light maintenance duties. Perform occasional cleaning duties; overtime may be required. Qualifications – Must Have High school diploma or GED plus at least one year of relevant work experience. Proficiency in basic computer skills, including MS Office Suite. Strong communication skills and ability to thrive in a fast‑paced, customer‑centric environment. Qualifications – Nice to Have Previous experience in copy jobs or related fields. Basic knowledge of electronics and copier equipment repair. Knowledge, Skills, and Abilities Working knowledge of copier and related equipment preferred. Knowledge of shipping/receiving procedures and basic electronics preferred. Ability to work independently and flexibly to complete projects. Troubleshooting and problem‑solving skills; ability to read and comprehend written technical information. Excellent customer relations and verbal communication skills. Working Conditions, Mental and Physical Demands Frequent exposure to copier/fax machine noise, toner and changes in room temperature. High stress due to tight deadlines and quick turnaround times. Physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items up to 50 lbs. Daily telephone and in‑person contact with customers, employees, managers, vendors, and equipment repair personnel. #J-18808-Ljbffr