Client Advocate (Evenings) - Domestic Violence Center

Position Client Advocate Program Domestic Violence Center Status Full‑Time, Hourly position. Available Shift Sunday – OFF Monday – OFF Tuesday – 2:00 pm–10:00 pm Wednesday – 2:00 pm–10:00 pm Thursday – 2:00 pm–10:00 pm Friday – 2:00 pm–10:00 pm Saturday – 2:00 pm–10:00 pm Shift Differential for Advocate Positions $1 from 4 p to midnight and $2 from midnight to 8 a. Description Will provide advocacy and crisis intervention services for clients. Other responsibilities include completing intake interviews, answering hotline, safety planning and facilitating community building activities with our clients as needed. Essential Duties and Responsibilities Completes intake and discharge paperwork for clients in shelter. Teaches basic life skills to clients, addressing their individualized needs (behavior management, communication skills, cooking, recreation, parenting skills, budgeting). Provides support for clients. Provides advocacy and assistance with meeting case management/treatment goals. Provides transportation for clients as needed. Dispenses medications to clients according to med tech certification guidelines. Maintains accurate documentation and client records. Performs general clerical duties, answers telephones, and answers hotline. Assists with training of volunteers and utilizes volunteer’s time to help meet client’s needs. Attends internal and/or external trainings and workshops to meet the 40‑hour per year licensing requirement as long as within department budget and staff/client ratios are met. Completes minor maintenance duties around the facility and submits maintenance requests to management as needed. Maintains client confidentiality. Maintains communications with other staff members – both written and oral. Attends and participates in weekly staff meetings/case reviews. Maintains a clean environment as necessary (cleaning facility areas, office areas, laundering linens, completing other household tasks). Unloads, sorts, and organizes donations received by the program. Records donations on the appropriate form and writes a thank‑you card for the donor. Creates menus for the program and submits grocery request to designated staff. Prepares and cooks meals for clients as required. Acts as coverage advocate on call. Participation in Performance and Quality Improvement activity is required by each employee. Performs other duties as assigned. Supervisory Responsibilities Directly supervises 1–2 volunteers in the shelter as needed. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following knowledge, skills, and abilities are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Position requires a bachelor’s degree in social work or a comparable human service field and/or six months to one year of related experience and/or training, or an equivalent combination. Prior experience working with survivors of domestic violence preferred. Knowledge of community resources and bilingual Spanish / English are pluses. Prefer prior experience in a social services agency. Language Skills Ability to read and interpret documents (safety rules, operating and maintenance instructions, procedure manuals). Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients or employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations Position requires Med Tech Certification, CPR, and Class E Chauffeur’s License within 30 days of hire. Must also obtain a current Food Handlers License if required for the position. Other Skills and Abilities Must be at least 20 years old, pass a background check including fingerprinting and drug screen, and possess a valid driver’s license, proof of car insurance, and a Motor Vehicle Record (MVR) free of violations that conflict with Synergy’s insurance policy. Ability to use general office equipment, type, and use computer software including Microsoft Office. Physical Demands Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasional standing, walking, sitting, climbing or balancing, stooping, kneeling, crouching, or crawling. Overhead and reach to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required: close, distance, and peripheral vision. Work Environment Frequently exposed to fumes, airborne particles, or communicable diseases. Occasionally exposed to outside weather conditions. Noise level usually moderate. May be exposed to risk of violence and secondary trauma. Non-Discrimination Synergy Services is an Equal Employment Opportunity employer. The organization supports equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, veteran status, or any other protected category under applicable federal, state, or local laws. Benefits All full‑time positions are eligible for a generous benefit package including medical, dental, vision, life and disability insurance, paid time off, paid holidays, and a 401(k) plan with employer match. Some regular part‑time positions are eligible for partial benefits. #J-18808-Ljbffr Synergy Services, Inc.