Surgical Coordinator- Dept. of General Surgery

Surgical Coordinator/Administrative Assistant

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Surgical Coordinators/Administrative Assistants play a vital role in supporting our surgical operations and outpatient practices. As key points of contact for patients, providers, and staff, they help ensure an exceptional patient experience while supporting the efficient operation of the practice.

Key Responsibilities

• Perform front desk, reception, and general administrative duties.
• Coordinate surgical procedures and schedule patient appointments.
• Manage referrals, insurance verification, prior authorizations, and specialty testing coordination.
• Answer and triage phone calls, relay messages, and provide routine information.
• Support providers with calendar management and expense reconciliation.
• Assist with special projects and other administrative duties as assigned.

Additional Responsibilities

• Manage provider schedules, appointments, meetings, and travel arrangements.
• Prepare, review, and maintain reports, presentations, correspondence, and other documents.
• Coordinate meetings, including scheduling, agenda preparation, note-taking, and follow-up.
• Serve as a liaison between providers, staff, patients, and external stakeholders.
• Organize and maintain electronic and physical records.
• Oversee office supply inventory and coordinate equipment maintenance and IT support needs.
• Assist with the planning and execution of projects, events, and departmental initiatives.
• Monitor project timelines and help ensure deadlines are met.

Qualifications

High School graduate or equivalent required. Associate's degree preferred. Experience in an administrative role, preferably in a healthcare setting 5-7 years required. Experience supporting senior-level staff 1-2 years preferred. Surgical Coordination experience highly preferred.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.