Automotive Service Advisor

BDC Representative

The work of the BDC Representative:

• Is focused on the process of understanding and meeting customer needs.
• Genuinely customer-oriented and has the ability to readily establish rapport with customers.
• Project a professional company image through telephone interaction and written communication.
• Well developed team member skills.
• Working knowledge of computerized software systems.
• Well developed customer service and telephone skills.
• Displays energy and enthusiasm in approaching the job.
• Maintains high level of productivity and self-direction.
• Upholds organization's goals and values.
• Posses clear communication skills.

The BDC Representative:

• Work in a fast-paced environment with constant interruptions.
• Schedule new car delivery customers first service appointment.
• Learn how customers define values and design a personalized contact strategy.
• Multi-channel communication with customer: contact via email, phone and website.
• Proactive outbound calls to schedule regular maintenance, recalls and preventive services.
• Respond to inbound customer requests and question.