Strategy & Operations Director, Global Commerce

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We're looking for a strategic and operational leader to help drive growth across Crunchyroll's Global Commerce business. As Strategy & Operations Director, Global Commerce, you'll serve as a trusted partner to the Executive Vice President of Global Commerce and Vice President of Strategy & Development, helping shape priorities, accelerate execution, and support decision-making across a diverse portfolio that includes consumer products, retail partnerships, licensing, apparel, home goods, theatrical, and emerging business opportunities.

Reporting to the VP of Strategy & Development, this role sits at the center of the Global Commerce organization. You'll help evaluate new opportunities, drive critical initiatives, improve organizational effectiveness, and ensure strategic priorities translate into measurable business outcomes. This role is ideal for someone who combines strong business judgment, commercial acumen, and analytical rigor with the ability to operate effectively across both strategy and execution.
Core Areas of Responsibility

• Partner with senior leadership to develop and execute strategic priorities across the Global Commerce organization
• Evaluate business opportunities, growth initiatives, partnerships, and investments through quantitative and qualitative analysis
• Conduct market, consumer, competitive, and industry research to identify trends, risks, and opportunities
• Build business cases, strategic recommendations, and decision frameworks to support executive decision-making
• Drive high-priority cross-functional initiatives from concept through implementation
• Develop operating mechanisms, project plans, milestones, and governance structures that improve organizational effectiveness
• Coordinate stakeholders across multiple functions to drive alignment, accountability, and execution
• Identify risks, dependencies, and roadblocks, and proactively develop solutions to maintain momentum
• Develop executive presentations, briefing materials, communications, and strategic narratives for internal and external audiences
• Translate complex business topics into clear, concise, and compelling recommendations and stories
• Support leadership planning processes, business reviews, offsites, and organizational operating rhythms
• Serve as a thought partner to leadership by helping structure ambiguous problems, evaluate tradeoffs, and refine strategic direction
• Build analyses, models, and insights that inform commercial, operational, and organizational decisions
• Support special projects and emerging priorities across the Global Commerce portfolio

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Dallas office
About You

• 12+ years of experience in strategy, business operations, consulting, corporate development, chief of staff, commercial strategy, or related functions, including experience within consumer products, retail, licensing, merchandising, entertainment, media, gaming, apparel, home goods, or comparable consumer-facing industries.
• Experience supporting senior executives and operating effectively in highly visible, fast-paced environments
• Strong understanding of retail partnerships, consumer products commercialization, category management, product development, licensing, distribution, or go-to-market strategy
• Demonstrated ability to evaluate business opportunities, growth initiatives, and commercial strategies across physical products, retail channels, and partnership ecosystems
• Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations
• Exceptional executive communication and presentation development skills, including experience creating materials for senior leadership, boards, or external partners
• Demonstrated ability to lead complex cross-functional initiatives and drive alignment across diverse stakeholder groups
• Strong project management capabilities with a track record of managing multiple priorities simultaneously
• High degree of ownership, discretion, judgment, and accountability
• Ability to navigate ambiguity, influence without authority, and balance strategic thinking with operational execution
• Strong commercial acumen with a demonstrated understanding of consumer behavior, retail dynamics, and market trends

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid


About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Kaizen. We have a growth mindset committed to constant forward progress.
• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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