Manager, Tutoring Services LEP

Student Outreach & Support At the University of Denver, Student Affairs is at the heart of the student journey—empowering every student to thrive academically, personally, and professionally. Rooted in DU’s signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose. Our work reaches far beyond the classroom. Through dynamic, high-impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging. We are committed to creating a high-touch environment where students and participants connect meaningfully, grow confidently, and thrive personally and collectively. As a division, we serve the broader DU and Denver community which includes: Current DU Students & Families Prospective Students & Families Faculty & Staff Alumni & Donors Local Community Companies & Organizations National Peers & Media Together, we are shaping a vibrant, supportive, and dynamic campus culture where every student and participant can discover their potential and make a meaningful impact. The Student Affairs Division Includes The Following Units 4D Experience Office of External Relations (OER) Housing, Residential Education and Dining Services Driscoll & Community Commons Business and Planning Student Engagement New Student & Family Programs Kennedy Mountain Campus DU Outdoors Wellness & Recreation Health & Counseling Center View email address on click.appcast.io Learning Effectiveness Program Student Disability Services Student Outreach & Support Student Rights & Responsibilities Veteran & Military Resources Office of the Dean of Students Learning Effectiveness Program The Learning Effectiveness Program (LEP) at the University of Denver was founded in 1982 and is an internationally recognized program for neurodivergent learners. LEP is a fee-for-service program offering access to supports for learners with Specific Learning Disabilities, Attention Deficit/Hyperactivity Disorder (ADHD), students on the Autism Spectrum, and/or students who have a history of learning differences. Our Mission Is Two-fold To support and service University of Denver students To serve as a resource to the University Community Position Summary The Manager of Tutoring Services oversees all aspects of the Learning Effectiveness Programs tutoring services, managing 75-100 tutors who serve 400-450 LEP students. This role encompasses recruitment, hiring, training, supervision, and ongoing professional development of tutoring staff. The Manager ensures tutors receive College Reading and Learning Association (CRLA) certification training, maintains program standards, processes payroll, and resolves conflicts between students and tutors. Additionally, this position involves program assessment, campus collaboration, and representation of LEP tutoring services at professional conferences and events. Essential Functions Program Management Provide overall management and supervision of tutoring services for 400-450 LEP students Serve as primary liaison between counselors, tutors, and students Set expectations and communicate policies for tutoring services to all stakeholders Monitor program for academic integrity violations Resolve communication issues and tutoring conflicts collaboratively Hiring and Supervision Recruit, hire, and evaluate 75-100 tutors based on student enrollment needs Determine tutoring needs Supervise and evaluate 5-8 Lead Tutors who mentor tutor groups and implement program initiatives Conduct ongoing assessment of tutor performance Training and Professional Development Provide comprehensive onboarding for new tutoring staff Deliver training on techniques for working with diverse learning styles and Universal Design for Learning principles Plan and facilitate ongoing professional development to maintain current best practices Ensure all tutors complete CRLA certification requirements and ongoing training Actively participate in professional development at university, Dean of Students, division, and department levels Payroll and Administrative Management Process accurate and timely payroll through Pioneer Time (Kronos) system each pay period Approve all tutor timesheets and track additional administrative and preparation time Monitor recorded time to ensure payroll accuracy Respond to emails and voice messages within 24 hours Track tutoring services costs and evaluate on a year-to-year basis Conduct program evaluation and assessment including data collection, surveys, analysis, and reporting Campus Collaboration and Partnerships Partner with faculty and staff to create access to learning through resource and strategy sharing Collaborate with campus colleagues to recruit subject‑specific tutors Work with other tutoring centers including Athletics, Writing Center, Mathematics Lab, and Science and Engineering Support FLYTE (LEP Pre‑orientation), Eye to Eye, and ADDventure Conference Support prospective student visits and social skill building events Complete other duties as assigned Knowledge, Skills, And Abilities Expertise in interviewing, hiring, and training tutors for diverse subject areas and students with learning disabilities Proven ability to supervise large, diverse staff (75-100 tutors) with varying schedules Strong accountability and expectation‑setting skills with supervisees Exceptional mental flexibility, prioritization, and multitasking abilities Proficiency in learning and training others on tutor scheduling systems Comprehensive knowledge of learning disabilities and differences Deep understanding of confidentiality requirements and FERPA Ability to work both independently and collaboratively Strong collaboration skills with students, staff, faculty, and families Required Qualifications Bachelor’s degree in psychology, education, special education, or closely related field Supervisory experience Experience working with students Experience in Tutoring Services management/administration Specialized training and experience working with students with learning disabilities and differences Knowledge and experience applying Universal Design for Learning concepts Preferred Qualifications Master’s degree in psychology, education, special education, or closely related field Experience managing a tutoring center Experience with a tutoring management/scheduling system Familiarity with College Reading and Learning Association (CRLA) certification process Specialized experience working with college‑level students with learning disabilities and differences Supervisory experience with tutors Experience developing and leading professional workshops and training sessions Working Environment Standard office environment, unexpected interruptions occur often, and stress level is moderate to high, noise level is quiet to moderate. This position requires employees to work onsite 8:00 a.m.–4:30 p.m. with occasional evening, weekends, and holiday shifts (Schedules vary by department and position). Staff are expected to support student Hallmark, Tradition and other program events throughout the year. The University of Denver and Student Affairs recognize the utilization of flexible work arrangements where these arrangements are operationally appropriate, and supervisor approved. Physical Activities Ability to sit in front of a computer for an extended period of time, occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. Work Schedule Monday – Friday, 8:00 a.m. – 4:30 p.m. Application Deadline For consideration, please submit your application materials by 11:59 p.m. (MST) July 19, 2026. Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted. Salary Grade Number The salary grade for the position is 9. Hourly Rate The hourly rate for this position is $30.65. Benefits The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver. Please Include The Following Documents With Your Application Resume Cover Letter The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights (“POWR”) Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver’s Non‑Discrimination‑Statement. All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check. #J-18808-Ljbffr Center for Immigration Policy & Research (CIPR)