Collections Specialist

Collection Specialist

We are seeking a highly valuable Collection Specialist to join our Quote-to-Cash team. The role will play a pivotal role in managing the company's account receivable portfolio and analyzing collection data to optimize recovery strategies. The position is responsible for assessing delinquent accounts, implementing effective collection procedures, and collaborating with internal teams to mitigate risks and improve cash flow.

Pay: $30-$32.00/hr

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data.

Responsibilities:

• Running AR Aging Reports from the financial system.
• Review cash receipts from the bank and portal system for payment inquiries.
• Initiate contact with delinquent customers to secure payment and resolve outstanding balances.
• Negotiate payment arrangements and settlements in accordance with company policies and regulatory guidelines.
• Monitor payment trends and follow up on overdue accounts to minimize losses and maximize recovery.
• Analyze collection data to identify trends, patterns, and areas of improvement.
• Conduct research for issues concerning unapplied cash, overpayment, billing, and account reconciliations.
• Record detailed collection notes and maintain customer contact in our financial tools.
• Communicate effectively with customers to understand their financial situation and provide appropriate solutions.
• Build and maintain positive relationships with clients while adhering to compliance standards and ethical practices.
• Handle inquiries and disputes promptly, ensuring timely resolution and customer satisfaction.
• Continuously review and refine collection processes to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams, including finance, legal, and billing to streamline workflows and improve overall performance.
• Stay updated on industry trends, regulatory changes, and best practices in collection management.
• Other duties as assigned.

Qualifications:

• Experience with large-scale ERP systems.
• Experience 3-5 years in B2B collection in a large corporate environment.
• Ability to successfully manage a large portfolio of accounts with high volume.
• Demonstrated a sense of urgency in addressing internal and external customer needs.
• Strong analytical skills with proficiency in data analysis and reporting tools.
• Detail-oriented with the ability to multitask and prioritize tasks effectively.
• Proven ability to prioritize tasks and effectively manage time.
• Willingness to embrace new challenges and take on additional responsibilities.
• Preferred experience with financial / SOX requirements.
• Preferred Intermediate Microsoft Office skills (Outlook, Word, & PowerPoint).
• Preferred Advanced Excel skills (v-lookups, sum-ifs, pivot table, etc.).
• Experience with E-commerce invoicing, EDI, portal invoicing, and uploading invoices to client's web-based portals.
• Preferred experience in Corrigo and Service Now (ticketing system).

About Us:

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Job Info:

• Job Identification 156883
• Posting Date 06/22/2026, 04:42 PM
• Job Schedule Full time
• Locations San Francisco, CA, United States
• Job Category Finance
• Work Days Full Time Days
• Workplace Hybrid