Medical Office Manager

Are you an experienced, hands-on administrative leader ready to own the efficiency and success of a busy medical practice's front office? We're seeking a Front Office Operations Manager to be the driving force behind our patient experience and staff development. This critical working manager role requires you to seamlessly manage the full staff lifecycle—from recruiting and training to performance management—while actively jumping in to provide coverage at the front desk and call center. You will be instrumental in optimizing patient flow, ensuring strict compliance, collaborating with the Billing team on process improvements, and serving as the key administrative partner to the Practice Administrator. If you thrive on developing high-performing teams, improving systems, and leading by example, apply today!

salary: $70,000 - $75,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Manage day-to-day front office and administrative support operations, including check-in, check-out, and call center scheduler phone operators
• Lead recruitment, hiring, onboarding, and continuous training; conduct performance evaluations and manage disciplinary actions and personnel records
• Serve as a working manager, stepping in to support front office or call center operations during staffing shortages or peak times
• Facilitate seamless patient flow by continuously improving scheduling, check-in, and check-out processes
• Proactively mitigate patient complaints, escalating complex issues to the Practice Administrator when appropriate
• Partner with the Billing department to identify and implement interdepartmental process improvements
• Work closely with the Practice Administrator on special projects, strategic concerns, and the execution of office policies
• Optimize daily staffing levels based on patient volume by overseeing daily staff schedules 
• Perform other duties as assigned to support the evolving needs of the practice

Skills

• Office Management
• Organization
• Written Communication
• Oral Communication
• Patient Scheduling
• Managing Staff
• Office Operations
• Check In
• Recruit Staff
• Hire Staff
• Training
• EPIC (1 year of experience is required)
• Front Office Management
• Billing Duties
• Front Desk Coordination
• Answering Phones
• Business Office
• Maintaining Calendars
• Payroll
• Medical Software
• Patient Check Out
• Team Management

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.