Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 1986, and today Im proud to lead a team of ten. As a second-generation State Farm agent who was born and raised right here in Santa Barbara, this work has always been a part of my life. I absolutely love what I do, and while Im now at a stage where Im looking to find more balance and enjoy time with my grandkids, I remain fully committed to building a strong, successful team.

I offer generous employee benefits, including PTO, disability, health, dental, and vision coverage, group life insurance, and a Simple IRA plan.

Our office works hard and loves to win. We thrive on energy, positivity, and connection. Im looking for someone who is outgoing, personable, and excited to contribute to a high-performing team atmosphere.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Paul Cashman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.