Client Service Administrator [Remote]

Job Summary

EconRam Systems is seeking a dependable, organized, and customer-focused Client Service Administrator to assist with client inquiries, maintain accurate service records, and support day-to-day administrative operations. In this role, you will be a trusted point of contact for clients, communicating professionally, coordinating requests, and documenting service activities so that information is handled accurately and efficiently. This is a full-time, remote position.

Key Responsibilities

• Respond to client inquiries received by phone, email, and other channels in a prompt, courteous, and professional manner.
• Serve as a trusted point of contact for clients, ensuring they feel heard and informed throughout the service process.
• Coordinate client requests by routing them to the appropriate internal teams and following up until they are resolved.
• Maintain accurate, up-to-date service records and client files, ensuring information is complete and easy to retrieve.
• Document service activities, interactions, and outcomes consistently to support transparency and continuity of service.
• Support day-to-day administrative operations, including scheduling, correspondence, data entry, and general office tasks.
• Monitor open requests and prioritize workload to meet service expectations and deadlines.
• Identify recurring client issues or process gaps and share suggestions with the team to improve service quality and efficiency.

Required Qualifications

• Demonstrated ability to communicate clearly and professionally, both in writing and verbally.
• Prior experience in client service, customer support, administration, or a similar office-based role.
• Strong organizational skills with the ability to manage multiple requests and priorities at once.
• High attention to detail and a commitment to accuracy when handling records and client information.
• Ability to handle sensitive and confidential information with discretion.
• Availability to work full-time in a remote work setting.

Preferred Qualifications

• Experience working with client records or service documentation in a business environment.
• Familiarity with service workflows, request tracking, or ticketing processes.
• Demonstrated problem-solving skills and a proactive approach to resolving client concerns.
• Ability to work both independently and collaboratively as part of a team.

Technical Skills

• Proficiency with standard office software, including word processing, spreadsheets, and email.
• Comfort using databases, customer relationship management (CRM) tools, or record-keeping systems.
• Accurate data entry and documentation skills.
• Ability to quickly learn new software and internal systems.

Position Details

• Job Type: Full-Time
• Work Arrangement: Remote
• Compensation: $27-$38 per hour

Application Information

If you are an organized, service-minded professional looking to contribute as a Client Service Administrator at EconRam Systems, we encourage you to apply. Please submit your resume and a brief summary of your relevant experience through the designated application channel. EconRam Systems is committed to equal employment opportunity and welcomes applicants from all backgrounds. All qualified candidates will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law.