Front Desk Coordinator

Job Description

Job Description

About VIS

Vascular & Interventional Specialists is a physician-owned practice focused on delivering high-quality care in modern, purpose-built procedure centers. Our team is committed to excellent patient service, efficient operations, and a supportive workplace culture.

About the Role

The Front Desk Coordinator is often the first point of contact for patients and visitors, helping create a welcoming, organized, and professional experience from arrival through follow-up. This role supports patient check-in, phone coverage, office coordination, communication, and daily administrative workflows at our procedure center.

Key Responsibilities

· Greet patients, visitors, vendors, and team members in a warm and professional manner.

· Check in patients, verify demographics, confirm required paperwork, and support accurate patient registration.

· Answer incoming calls, route messages appropriately, and provide helpful information to callers.

· Assist with appointment reminders, follow-up outreach, and patient communication as directed.

· Coordinate transportation needs and communicate updates to the appropriate clinical or administrative team members.

· Maintain a clean, organized, and welcoming lobby, front desk area, and guest restroom presentation.

· Monitor front office supplies and notify the appropriate team member when items need to be ordered.

· Support patient service initiatives, office communication, and day-to-day administrative workflows.

· Maintain patient confidentiality and comply with HIPAA standards and VIS policies at all times.

Qualifications

· High school diploma or equivalent required.

· Customer-facing experience in a medical office, healthcare setting, or professional office environment preferred.

· Comfort answering multi-line phones, greeting visitors, and managing competing front desk priorities.

· Experience with scheduling, registration, or electronic medical record systems preferred.

· Strong communication skills, attention to detail, and a patient-centered approach.

· Ability to maintain professionalism, discretion, and confidentiality in a healthcare environment.

What We Offer

· Competitive compensation commensurate with experience.

· Employer-sponsored health, dental, and vision benefits.

· Paid time off and paid holidays.

· Continuing education and licensure-renewal support, where applicable.

· A stable, physician-owned practice that invests in its team and provides a collaborative work environment.

Work Environment and Schedule

· Work is performed primarily in a professional outpatient healthcare office and procedure center environment.

· This role involves frequent interaction with patients, visitors, providers, vendors, and team members in person and by phone.

· The position requires regular use of office equipment, including computers, phones, printers, scanners, and electronic medical record or scheduling systems.

· The role may involve exposure to standard healthcare office conditions and requires adherence to infection control, privacy, and safety policies.

· Schedule is generally during regular business hours, with flexibility needed to support patient care schedules, clinic operations, and occasional changes in workflow.

· Regular, reliable attendance and punctuality are essential to support front desk coverage and patient service needs.