Case Manager - Mental Health

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing. At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives. Overview Title : Case Manager - Mental Health Reports to : Case Manager Supervisor Pay Range : $27.47 per hour ($50,000 per year) FLSA Status : Non-Exempt Status : Full-time (35 hours per week) Role Summary The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling NAICA’s core purpose, value and vision. Primary Job Responsibilities/Duties The Case Manager – Mental Health is responsible for, but not limited to: Conduct initial intake assessments and act upon critical needs appropriately Utilize assessment tools (CARES) to identify support service needs and make immediate referrals Orient clients to the shelter program, requirements and consequences Provide clients with an Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services Assist non-working clients to obtain Public Assistance Complete psycho-social assessments within the first 30 days of intake Track and monitor client progress Empower clients to become involved in their own planning and goal setting Conduct weekly/bi-weekly meetings with clients, or as needed Refer clients and encourage job development for subsequent employment if appropriate Refer clients to appropriate resources to assist with set goals Meet with clients to address issues, challenges and successes to assist in strengthening their capacity for long-term self-sufficiency Maintain client files to include conversations, warnings and progress reports and documenting all incidents Maintain confidential case records for all clients Report critical incidents immediately to the Site Director/ Director of Social Services Work collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housing Treat all clients, visitors and employees with kindness, respect and dignity Refer clients to internal and external resources and serve as an advocate when necessary Provide case management and counseling periodically; one year beyond the client’s departure Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals Escort clients to housing viewings, DHS or HRA appointments Place clients into suitable housing Case notes must be completed within 24 hours after meeting with clients Substitute for other staff when needed Perform general clerical duties Physical Requirements Ability to walk, stand, kneel, crouch, and bend over Ability to lift, reach, and handle objects weighing up to 25 pounds Ability to sit at a desk and work on a computer for prolonged periods Ability to travel to different locations within New York City, as needed Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods May be required to work on or during evenings, weekends, and holidays Qualifications Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience OR Associate degree in Human Service, or related field with 4+ years of direct social service experience OR High School Diploma/General Equivalency Diploma with 8+ years of direct social service experience Strong interpersonal skills with the ability to be compassionate and firm while maintaining confidentiality at all times Knowledge of community resources Ability to solve problems, make decisions, resolve conflicts and listen Ability to deal calmly in crisis situations Proven ability to work collaboratively with diverse groups Proven ability to handle multiple tasks effectively under pressure Strong organizational skills, detail-oriented, and efficient Maturity, integrity, and sound judgment EEO and Accommodations NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. Discrimination based on age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with federal, state, and local laws. NAICA offers reasonable accommodations as required by applicable laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources at the email address provided in the posting. Competitive Benefits Comprehensive Health, Dental and Vision Benefits for full-time employees 403(b) Retirement Savings Plan Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation Paid Time-off Vol Life Insurance and AD&D Term Life and AD&D insurance Long Term Disability Employee Assistance Program support (EAP) Commuter Benefits Program Aflac: Short-Term Disability, CA, Accident and Hospital Employee Discount Program Legal False Statements: Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer: While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of the organization. #J-18808-Ljbffr Naicany