Patient Service Representative, Oregon City Family Practice

Patient Service Representative, Oregon City Family Practice Oregon City Family Practice , is seeking a candidate interested in serving as our next Patient Service Representative for a full-time position. Standard Work Schedule: Full-Time, Monday-Friday, 8:00 AM-5:00 PM Laboratory discounts for in house testing Medical with In-Network & Custom Network discounts (No out of pocket premium cost for employee only coverage) Dental (No cost for employee only coverage) 401(K) with discretionary employer match Paid Time Off We are looking to add a key player to the front office team, who will play an integral part in making sure patients get the care they need. Our new team member will be someone who learns quickly, works hard, pays attention to detail- and if you're an overachiever, bonus points! This role will be the first point of contact when patients arrive or call us on the phone. We expect that the ideal Patient Service Representative will be eager, professional and dependable. This position is customer service and patient focused, so we are searching for someone who is comfortable and willing to help our patients schedule appointments and answer questions while making patients feel comfortable and the most important person of our day. Essential Job Functions: Greets, screens, and schedules in-person patients Performs reception duties including but not limited to answering and screening telephone communication, relaying messages, questions, and other relevant information between patients and their clinical team Inputs information into electronic health records and other support services platforms Verify insurance information and collect co-payments Prepares and processes correspondence and answers routine medical administrative inquiries Obtains, verifies, and updates patient information and provides support services to patients and medical staff Assists in medical record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws Ensures scheduling accuracy for ease and best use of provider and patient time Minimum Qualifications Previous experience in a medical office setting preferred;Minimum 1 year (preferred 2+ years) Excellent communication and customer service skills in person and over the phone Proficiency with electronic health record (EHR) systems Maintain patient records and update patient information as needed Ability to reliably arrive to work on time High school diploma or GED General Physical Requirements Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Stress can be triggered by multiple staff demands and deadlines. Work is performed in an office environment. Involves frequent contact with staff and patients. About Our Company Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge. Come see how healthcare is done right! General Physical Requirements Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Stress can be triggered by multiple staff demands and deadlines. Work is performed in an office environment. Involves frequent contact with staff and patients. It is our company policy to provide, free of charge, the Hepatitis Vaccine Series for all employees of the company who may be exposed to blood or body fluids.

1. Employees will be counseled upon hire regarding the vaccination series.
2. Upon the signing of the proper form, the employee will begin their series at the next scheduled vaccination day after hiring.
3. The series will be administered by a nurse at a designated clinic or hospital.
4. Documentation will be kept in the employee's permanent Personnel File.
5. When necessary, the Medical Director will determine follow up protocol.

Eligibility for Hepatitis Vaccine will be decided by the employee's supervisor based on their possible exposure to blood or body fluids during job performance, such as (but not limited to): Phlebotomy, Sample handling, Testing, Courier of Specimens, Direct patient contact/care, Janitorial Services. As set forth in Praxis Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Praxis-Health