Collections Specialist
Hair Club
Key Responsibilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- Monitor and maintain accounts receivable aging reports to ensure timely collections.
- Contact customers regarding past due invoices through phone, email, and written communication.
- Resolve billing discrepancies and payment issues in collaboration with center managers and customers.
- Apply collections payment receipts to client accounts.
- Maintain detailed documentation of collection efforts and account activity.
- Negotiate payment arrangements when appropriate while adhering to company policies.
- Escalate delinquent accounts as needed and assist with third-party collection processes.
- Prepare and distribute reports for management review.
- Support month-end closing activities related to accounts receivable.
- Ensure compliance with company procedures and internal controls.
- Provide excellent customer service while balancing collection goals and policies.
- 3+ years of experience in collections, accounts receivable, or related accounting roles.
- Strong understanding of AR processes and credit/collections practices.
- Excellent verbal and written communication skills.
- Ability to handle sensitive conversations professionally and tactfully.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel.
- Ability to prioritize tasks effectively.
- Experience in a multi-location or corporate environment.
- Bachelor's degree in accounting, finance, or related field preferred.
- Strong organizational and time management skills.
- Analytical mindset with a focus on accuracy.
- Customer-focused approach with confident negotiation abilities.
- Ability to work independently and as part of a team.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 2 days ago
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