University HR Operations Specialist

Job Description

Job Description

University HR Operations Specialist (Full-time, temporary)

Work Location: 395 Hudson St, New York, NY 10014 - 3 days on site 2-day Online

Provide dependable operational coverage for Campus Resources (CR) by executing routine Human Resources transactions, managing intake and reporting operational workflows.  

Key Responsibilities (70–80% Operations / 20–30% Coordination)

Case & Intake Management 

·         Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs.

·         Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams.

·         Job Posting Audit Support: Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs.

·         Background Verification Support: Respond to basic inquiries related to background verification processes, in alignment with established protocols.

·         Content & Site Maintenance: Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials.

SOPs & Documentation 

·         Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover. 

Peak Period Support 

·         Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks. 

Minimum Qualifications

·         4-6 years in HR higher ed operations, shared services, or higher education administration

·         Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills.

·         Proven accuracy and attention to detail; ability to follow established procedures.

·         Customer service orientation; clear written and verbal communication.

·         Ability to manage multiple priorities in a fast-paced environment. 

Preferred Qualifications

·         Workday experience (reports, business processes, training support) 

·         Standard schedule with occasional peak period overtime (UAT, cutover). 

Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.

Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.

We are dedicated to recruiting candidates who consistently exceed our customers’ expectations.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.

Company Description

Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations.\r\n\r\nWe provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.