Front Desk Agent (Marriott Experience Required)

NOLA OPCO LLC

Job Description
Job Description
Job Summary

City Express by Marriott New Orleans I-10 is seeking an experienced and guest-focused Front Desk Agent with prior Marriott brand experience . The ideal candidate will be responsible for delivering exceptional guest service while ensuring compliance with Marriott standards and procedures.
Key Responsibilities

Greet and assist guests with check-in and check-out processes
Manage reservations, room assignments, and guest requests
Handle guest inquiries and resolve issues in a professional manner
Maintain accurate records using Marriott systems (PMS)
Coordinate with housekeeping and maintenance teams for smooth operations
Ensure adherence to Marriott brand standards and guest service expectations
Qualifications

Mandatory: Prior experience working with a Marriott-branded hotel
Experience with hotel systems (Opera, MARSHA, or similar) preferred
Strong communication and customer service skills
Ability to work flexible shifts, including weekends and holidays
Professional demeanor and attention to detail
Preferred Skills

Problem-solving ability
Team-oriented mindset
Ability to handle high guest volume efficiently
Compensation & Benefits

Competitive hourly pay (based on experience)
Growth opportunities within Marriott and Garnet Hotels
Supportive and professional work environment

Vacancy posted more than 2 months ago

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