Office Manager

Job Description

Job Description

Job Title: Office Manager

Reports to: Regional Manager/Operations Manager

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country. Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas. Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.

Job Summary:

Office Managers oversee the completion of various administrative tasks with the practice concentrating on staff supervision, training, evaluating staff performance, scheduling staff for workflow, hiring/maintaining administrative team, maintain office budget, backing up all administrative positions in the office, coordination of all staff activity as well as the maximization of patient flow, productivity, and teamwork.

Duties/Responsibilities:

• Manage a team of administrative office staff including Medical Assistants, Front Desk associates, Scribes, Phlebotomists, etc.
• Manage day-to-day operations of the practice by planning, organizing, and managing time effectively to facilitate patient flow, billings, and scheduling.
• Ensure steady workflows and uninterrupted service to our patients.
• Ensure compliance with current healthcare regulations, medical laws, and high ethical standards.
• Work closely with our EHR and RCM departments to identify and resolve patient account discrepancies, inconsistencies, and specific individual requirements.
• Review insurance EOBs and action, as necessary.
• Oversee hiring process.
• Represent our business in a professional manner and demonstrate exemplary customer service.
• Ensure a professional work culture; always demonstrate respect for all.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Medical coding for office procedures
• Knowledge of medical terminology.
• Healthcare technology aptitude.
• Ability to manage medical records discreetly and professionally.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and data management skills.
• Ability to prioritize tasks.
• Diagnostic and critical thinking skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software, EMR software applications, applicable medical codes.
• Emotional intelligence.

Education and Experience:

High school diploma or equivalent.

Previous Medical Office Management experience required; degree preferred.

Additional certification is useful such as Professional Association of Health Care Office Management (PAHCOM), Medical Assistant certification, RN, CNA, etc.

At least three years of Medical Office Management experience required.

Physical Requirements:

Prolonged periods of standing and/or sitting.

Frequently required to walk, sit, use hands and finger, stoop, kneel, crouch.

Required to talk and hear clearly.

English is required, secondary language is a plus.

Must be able to lift up to 50 pounds.

Vision requirements include close and distance vision, color, peripheral, depth perception, and ability to adjust your focus.

Available Benefits

Medical, dental, vision, GAP, short-term disability, life insurance, spouse and/or child life insurance, hospital indemnity, accident, etc.

Paid holiday and PTO for all full-time employees.