Social Services Supervisor

Job Description Job Description Responsibilities The Social Services Supervisor provides leadership, oversight, and advanced guidance for the delivery of psychosocial services within the interdisciplinary team (IDT). The Supervisor ensures that Master’s‑level Social Workers (MSWs) complete all regulatory assessments, care plans, and documentation in accordance with PACE, state, and internal InnovAge standard requirements, and that delegated tasks completed by Social Worker Assistants (SWAs) meet the same quality and compliance expectations. This role supports participant safety, aging in place, and social determinants of health (SDOH) interventions; oversees grievances, service delivery requests, and incident investigations; guides staff through complex cases including housing instability, facility placement, eligibility barriers, and transitions of care; and serves as a key liaison among the IDT, Center Triad (Center Medical Director, Center Director, and Director of Nursing), and community partners. This role works in collaboration with behavioral health and other clinical leaders for clinical oversight, workflows, process and policy review. The Supervisor maintains a caseload proportional to census and staffing as such average time spent in each work function is relative to census and staffing agreed to by leadership. Essential Functions and Work Responsibilities Leadership, Supervision, and Clinical Oversight – Provide day‑to‑day supervision, coaching, and performance management for MSWs and SWAs. Ensure clinical quality, timely documentation, and adherence to all regulatory requirements. Review assessments, care plans, SDRs, grievances, incident documentation, and related work on a cadenced basis. Monitor caseloads, productivity, KPIs, and workload distribution while maintaining appropriate coverage plans. Oversee onboarding, training, competency development, and ongoing professional growth of social services staff. Carry out leadership responsibilities in accordance with organizational policies and applicable laws, including interviewing, training, assigning work, performance review, coaching, recognition, and problem resolution. Set department tone to support morale, collaboration, and positive employment culture; conduct one‑on‑one and team meetings to foster communication and alignment. Regulatory, Process, and Quality Compliance – Ensure timely completion of all required MSW PACE specific psychosocial assessments and care plans. Oversee grievance, service determination request, appeal processes, and RCA documentation. Validate compliance with CMS, state, and InnovAge policies, standard operating procedures. Lead or support quality improvement initiatives, audits, and case reviews. Participant Care Coordination and Complex Case Consultation – Provide advanced consultation on high‑risk cases, complex family dynamics, behavioral health concerns, substance use, and housing crises. Support escalation of safety concerns including abuse, neglect, and mandated reporting. Facilitate interdisciplinary collaboration with medical, behavioral health, eligibility, and operational teams. Lead or participate in care conferences, family meetings, and transition planning for complex cases. Health, Safety, and Housing Oversight – Oversee all housing‑related processes including facility placements, level‑of‑care changes, tenancy disruptions, rehousing needs, and safety‑related interventions. Maintain relationships and coordinate with facilities, APS, ombudsman offices, and community organizations. Guide staff on connecting participants with SDOH resources, benefits, and navigation supports. Communication, Documentation, and Coordination – Serve as a led communication hub between social work, caregivers, IDT members, Center Triad and external partners for escalated issues. Ensure timely, accurate documentation in EMRs and required systems. Maintain confidentiality and adherence to organizational policies. Administrative Leadership – Assist with implementation of policies and procedures for the Social Work team in collaboration with leadership. Delegate logistical work to SWAs to support MSWs, comfort care coordination, and behavioral health. Partner with State Director and VP BH to implement best practices and standardized processes. Ensure adherence to agency and state policies through case record review. Monitor and evaluate service provision within the assigned catchment. #J-18808-Ljbffr