Pharmacy Client Engagement Project Manager

Role Description

The Pharmacy Client Engagement Project Manager – Large Complex National Accounts serves as the central project manager for all incoming pharmacy consulting work for internal large market employer teams, ensuring seamless intake, prioritization, and execution of deliverables.

• Establish and manage workflow processes, including intake tracking, assignment of resources, deadline management, and adherence to defined SLAs.
• Partner closely with Large Employer Market consultants to coordinate engagement with the Pharmacy Consulting team across key service areas (financial modeling, PBM contracting, clinical strategy, etc.).
• Oversee and coordinate all financial modeling work, including ensuring proper use of standardized models, facilitating training, and managing peer review and quality assurance processes.
• Develop, implement, and maintain standardized project plans, timelines, and communication protocols across all pharmacy consulting engagements.
• Ensure all work product is properly documented, version-controlled, and stored in centralized repositories consistent with team and organizational standards.
• Coordinate PBM contract review workflows, ensuring timely completion, consistency in approach, and alignment with best practices.
• Support the maintenance and continuous improvement of RFP templates, tools, and procurement methodologies.
• Partner with clinical and financial subject matter experts to track and advance clinical strategy initiatives and broader intellectual capital development efforts.
• Monitor project performance, identify risks or bottlenecks, and proactively identify solutions to maintain high service quality and delivery consistency.
• Develop reporting and dashboards to provide visibility into team capacity, project status, turnaround times, and overall performance metrics.
• Assist leadership with resource planning, workload balancing, and capacity forecasting as demand for services grows.

Qualifications

• Bachelor’s degree in Business, Healthcare, Project Management, or related field and/or 4–7 years of relevant experience in project management, operations management, or pharmacy consulting support.
• Demonstrated experience managing complex projects, workflows, or operations in a consulting or professional services environment.
• Strong organizational and project management skills with experience using project tracking tools and methodologies.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Teams/SharePoint.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Requirements

• Prior experience within Pharmacy Benefit Management (PBM), pharmacy consulting, or healthcare consulting.
• Familiarity with financial modeling processes and quality assurance/peer review frameworks.
• Experience supporting RFP processes, contract review workflows, or procurement initiatives.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.